Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and customizable review collection process. It integrates well with e-commerce platforms, effectively showcasing reviews on product pages to enhance conversion rates. Key features include customizable review request emails, review management tools, and insightful analytics. The app's customer support is often commended for its promptness and helpful guidance. It also incentivizes customers to write reviews with free vouchers. It's easy to set up, navigate, and is compatible with a headless Shopify setup.

January 28, 2022

Having tried almost all of the other popular and heavily advertised apps, they all had slight issues. A lot of them slowed my website down horrendously, or didn't look great or had a poorly crafted customer experience. I've now had Okendo for about 6 months, and I love it, my customers love it, my website speed loves it, and my reviews are now displaying properly on google. I think it's a tiny bit more expensive than the other apps - but it is well worth it - It just works, and the support team (who I've only really had to contact because I upgraded my theme or hadn't read the excellent support material fully) are so responsive and quick to help.

Paraffle Embroidery
United Kingdom
8 months using the app
Edited November 9, 2022

Excellent app that has generated incredible reviews for both our AU and USA Shopify websites! Love the integration and how you can tailor the look and feel to suit your brand. Amazing customer service from Norma, she is so helpful and quick to respond!

Mindful and Co Kids
Australia
7 months using the app
September 14, 2021

We love Okendo! Super easy to work with/understand and their customer service is top notch! Highly recommend.

Happily Ever After Wedding Bands
United States
7 months using the app
April 2, 2021

Amor is fantastic! She is very communicative and helpful. As for the app itself, it pretty much goes above and beyond other review apps in my opinion. Nothing to complain about.

HoldingStrength
United States
7 months using the app
April 4, 2022

Our onboarding process has been easy and we have received great customer support from Norma. Okendo works well with our other app integrations and is very user-friendly.

lackofcolordevelopment
Australia
7 months using the app
June 8, 2021

Support team was helpful and patient while we sorted out integration with Klaviyo. Overall, great features.

Cazinc The Label
Australia
7 months using the app
May 19, 2021

The onboarding was fantastic! Especially with the help of Allison, our onboarding manager. Okendo app is awesome! It's user-friendly, it integrates easily with the Klaviyo flows.

1 Body
United States
7 months using the app
May 26, 2022

Awesome support from the Okendo Team! Shandy is awesome and was extremely responsive, helping to get our request completed seamlessly. THANK YOU!

North Coast Seafoods
United States
7 months using the app
November 10, 2021

A really good app to use, haven't had any issues. Awesome support team who are super prompt. Thanks Sheila for you assistance!

Ultra Violette
Australia
7 months using the app
July 23, 2022

I've only just started using it, but it very easy to set up and get going! I had a question and someone got back to me so fast!

Cultiva
Australia
7 months using the app