Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its top-notch customer service, intuitive interface, and dependable performance. They appreciate its customizable design and smooth integration with platforms like Shopify, Klaviyo, and Gorgias. The app's ability to collect and showcase customer reviews effectively is valued for building trust and increasing conversions. Features like the 'Refer a friend' system and the collection of User-Generated Content (UGC) are also well-liked. The onboarding process is efficient, and the customizable review widgets enhance the user experience.

Edited June 30, 2021

We have been so impressed with Okendo! From their easy on-boarding process, to their customer support and intuitive and easy to use platform, our experience has been nothing but positive. I have no doubt that their platform will continue to drive revenue for our business and promote confidence in our products prior to making a purchase. Thank you Okendo!

Grace and Lace
United States
3 months using the app
January 24, 2022

Great app! Honestly, I am not an IT guy but this app is very friendly user. I manage to setting up everything easily. And the customer support of this app was very helpful as well.

17 days using the app
July 4, 2020

Amazing app and support! They helped to install the app and set it up in the store! Thank you very much Okendo team!

Eme Te
United States
Over 1 year using the app
January 5, 2021

Great app to collect and showcase reviews and the support is extremely helpful! I also like how it integrates with other software such as Klaviyo.

United Kingdom
8 months using the app
Edited June 30, 2022

We used an established Shopify Review Platform for about 12 months before trying Okendo. Then we were forced to upgrade our version to include customer photo reviews which increased the price of the competitor platform exponentially. The feature upgrade was not seamless and I was very disappointed with their (YotPo's) new pricing and we were not really developing a great review platform as we desired and were ready to go back to standard Shopify reviews. The move to Okendo has been fantastic. Their integration with Shopify is seamless, the ease to install and configure the review system and most importantly price cannot be matched. The ability to configure reviews specifically to suit our business has been fantastic and a real differentiator vs. our competitors (until they started using same and copied!!). We have Okendo integrated with Smile.IO (our loyalty program) - and this has smoothed how we reward our customers for reviews. Overall it is has been running for years now without a problem, support is quick and they are always evolving. Importantly, we have not experienced a price gauge from Okendo and they have for most part our original pricing & features which is admirable. We are about to integrate with Omnisend - will see how this goes but hoping it adds even more value.

Over 4 years using the app
June 16, 2021

We love Okendo. Great product, great outcome, always improving little things and it has a great and quick customer support. Totally recommend it!

Half Luna
United States
3 months using the app
March 25, 2022

Okendo checks all the boxes with it's Klaviyo and Gorgias integrations and straight forward pricing. Great pitch by Mathew and onboarding was a breeze thanks to Meriem, thank you!

Project Nursery
United States
7 days using the app
January 30, 2022

The customer service team is amazing. They set it all up for us, but kept us in the loop to ensure we were happy with the result. Any slight issues we ran into while getting it up and running, we were able to contact the team straight away and get very prompt and helpful responses to get things amended ASAP. The app is also very user friendly with so much to offer and we are really happy with how our reviews widget looks on our site.

Wat-er Blast Pty Ltd
14 days using the app
Edited July 14, 2021

AMAZING customer service. They are super quick and always willing to help. The platform is great too! Thank you for providing a great service!

Forza10 America
United States
11 months using the app
June 14, 2021

Migrated from Yopto over to Okendo. Onboarding was seamless and customer support has been amazing. It's been a really great move for us. Thank you, Okendo!

A Pup Above
United States
3 months using the app