Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its excellent customer service, easy integration, and customizable features. They highlight its smooth onboarding, reliable performance, and ability to boost reviews and conversions. The app's seamless integration with platforms like Klaviyo and Gorgias, and its handling of User-Generated Content (UGC) are also praised. Merchants value its affordable pricing, customizability, and aesthetically pleasing review widgets.

Edited June 30, 2022

We used an established Shopify Review Platform for about 12 months before trying Okendo. Then we were forced to upgrade our version to include customer photo reviews which increased the price of the competitor platform exponentially. The feature upgrade was not seamless and I was very disappointed with their (YotPo's) new pricing and we were not really developing a great review platform as we desired and were ready to go back to standard Shopify reviews. The move to Okendo has been fantastic. Their integration with Shopify is seamless, the ease to install and configure the review system and most importantly price cannot be matched. The ability to configure reviews specifically to suit our business has been fantastic and a real differentiator vs. our competitors (until they started using same and copied!!). We have Okendo integrated with Smile.IO (our loyalty program) - and this has smoothed how we reward our customers for reviews. Overall it is has been running for years now without a problem, support is quick and they are always evolving. Importantly, we have not experienced a price gauge from Okendo and they have for most part our original pricing & features which is admirable. We are about to integrate with Omnisend - will see how this goes but hoping it adds even more value.

Over 4 years using the app
January 24, 2022

Great app! Honestly, I am not an IT guy but this app is very friendly user. I manage to setting up everything easily. And the customer support of this app was very helpful as well.

17 days using the app
January 5, 2021

Great app to collect and showcase reviews and the support is extremely helpful! I also like how it integrates with other software such as Klaviyo.

United Kingdom
8 months using the app
June 16, 2021

We love Okendo. Great product, great outcome, always improving little things and it has a great and quick customer support. Totally recommend it!

Half Luna
United States
3 months using the app
Edited July 14, 2021

AMAZING customer service. They are super quick and always willing to help. The platform is great too! Thank you for providing a great service!

Forza10 America
United States
11 months using the app
Edited March 20, 2023

Okendo is an exceptional app that provides a seamless and user-friendly experience for managing customer reviews and feedback. The platform is intuitive and customizable, allowing businesses to gather and analyze customer insights with ease. Also, I must say that Laura Gomez, a member of the Okendo team, provided us with exceptional customer service. She went above and beyond to ensure that our experience with the platform was a positive one. Overall, Laura's commitment to superior customer service and Okendo's exceptional platform make them a winning combination for any business looking to enhance their customer experience.

Virus Official Store
United States
Over 5 years using the app
June 14, 2021

Migrated from Yopto over to Okendo. Onboarding was seamless and customer support has been amazing. It's been a really great move for us. Thank you, Okendo!

A Pup Above
United States
3 months using the app
October 23, 2020

I've used a number of Shopify reviews apps, and Okendo is my favorite by far. Easy to use and looks phenomenal. Their support team is incredibly helpful and responsible, too. Appreciate you all!

United States
10 months using the app
July 23, 2021

I can't recommend Okendo enough! Allison has been amazing to work with and highly recommend working with her if you are given the option.:) She is very responsive, proactive, thorough, dependable and gets the job done!

Integrity Botanicals
United States
2 months using the app
February 6, 2021

Okendo is a wonderful tool that our internal team and our customers find easy to use, intuitive and most of all, helpful. Our CVR increased with the reviews widget populating on our PDPs, and the customer support team is very helpful with tips to optimize and grow the reviews strategy, Big fan of Okendo!

LEVO Oil, Inc.
United States
6 months using the app