Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and customizable review collection process. It integrates well with e-commerce platforms, effectively showcasing reviews on product pages to enhance conversion rates. Key features include customizable review request emails, review management tools, and insightful analytics. The app's customer support is often commended for its promptness and helpful guidance. It also incentivizes customers to write reviews with free vouchers. It's easy to set up, navigate, and is compatible with a headless Shopify setup.

September 15, 2020

This app is great, the Okendo team did a great job helping us customize our front end and set up review request flows. It is proving a great conversion booster and customer engagement tool!

Elaluz
United States
3 months using the app
December 8, 2021

Okendo is the way to go for customer reviews as nearly every thing is customizable and the attribute ratings are super powerful. Terrific customer service and very easy to implement. Cannot recommend strongly enough.

Urban Savage
United States
3 months using the app
March 19, 2021

Really excited about Okendo and its ability to create the best experience for us and our customers. The integration with other apps like Postscript and Klaviyo is the reason we switched and their Customer Onboarding and Support is the reason we will stay!

Run Gum
United States
3 months using the app
September 30, 2020

Okendo is great. We love the attributes to help our help our users find the perfect product. We also love the email sequencing.

IGK Hair
United States
3 months using the app
Edited June 30, 2021

We have been so impressed with Okendo! From their easy on-boarding process, to their customer support and intuitive and easy to use platform, our experience has been nothing but positive. I have no doubt that their platform will continue to drive revenue for our business and promote confidence in our products prior to making a purchase. Thank you Okendo!

Grace and Lace
United States
3 months using the app
June 1, 2021

The on-boarding experience was very smooth with structured interactions to begin with to understand the requirements, continuous updates during the implementation and quick responses to support questions during the launch time. The app's UI is clutter-free and very easy to comprehend and use. We would strongly recommend using Okendo's review pp with Shopify stores.

Orora Skin Science
United States
3 months using the app
February 16, 2022

So far, so good - reviews look great, integrations work well, and the Okendo team have been super helpful and available even considering time differences. Also very helpful with importing reviews from another platform.

Barry M
United Kingdom
3 months using the app
June 16, 2022

Brilliant service - Okendo has really helped our brand with conversion. As a lingerie brand in an online space, sizing can be difficult if you're unsure about purchasing from a new brand, but the honesty from our existing customers has been great at helping new people with their browsing experience. We had a super positive experience with our account manager, Carly, too. She made sure our widget was customised to blend in seamlessly with our site and also helped with tutorials via video calls after the installation, so we could get the app up and running quickly! Thank you Okendo!

Dora Larsen
United Kingdom
3 months using the app
September 30, 2020

Okendo is great! We love it as a tool for our professionals to share feedback and techniques on product use. It is a huge asset to our digital experience.

IGKHair Pro
United States
3 months using the app
June 15, 2018

Amazing technology, so easy to use and customer service from the Okendo staff is very impressive. Definitely worth the money

Outeraislegourmet
United States
3 months using the app