Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and customizable review collection process. It integrates well with e-commerce platforms, effectively showcasing reviews on product pages to enhance conversion rates. Key features include customizable review request emails, review management tools, and insightful analytics. The app's customer support is often commended for its promptness and helpful guidance. It also incentivizes customers to write reviews with free vouchers. It's easy to set up, navigate, and is compatible with a headless Shopify setup.

February 21, 2022

We use Okendo on both of our ecommerce sites and they are incredibly easy to use and implement everything that we want. The account manager is also fantastic with a quick response time and has assisted me with all queries.

ADVANCE™ Pet Food
Australia
3 months using the app
October 30, 2020

We started using Okendo 2 months ago. Our experience to date has been very positive. They provided excellent support during the implementation. Our side of the equation was relatively easy and done quickly then Okendo took care of the mechanics.
They have provided excellent support throughout. Very timely and they have been happy to make whatever tweaks we requested to get the the reviews UX to where we wanted it.
Definitely recommend Okendo as a reviews platform.

Cycology Clothing AUS
Australia
3 months using the app
August 16, 2021

Great customer service and excellent product! I worked with Allison from the okendo team and she really helped me set it up. This is the best review platform I have worked with

Lumineux Oral Essentials™
United States
3 months using the app
Edited December 8, 2020

Migrated from stamped.io to better integrate with our email messaging platform (Klaviyo). We have noticed better review content, review quality and detail, and more UGC. Great feature set that integrates well with other products and the updates provide value. We had a slight hiccup with the transition from sales to customer success and implementation; however, the team was gracious and collaborative as we worked through our issues.

Austin and Kat
United States
3 months using the app
March 10, 2023

Alannah from Okendo went above and beyond during the onboarding process. We loved working with her and are so happy with the reviews platform.

Urbody Functional Fashion
United States
3 months using the app
Edited March 23, 2021

The best customer support ever. They are very helpful. Absolutely recommend this App. Very fast reply to the messages

volterman-com
United States
3 months using the app
February 16, 2022

We just launched for Reviews and our experience through the sales and onboarding process was nothing short of spectacular! One of the best companies I've worked with thus far. Sales was attentive, informative, transparent, and not pushy. Rebecca in onboarding is simply amazing! We felt so well taken care of. She was attentive to our needs, patient, proactive and respectful of our bandwidth limitations. She went above and beyond in her responsiveness and follow through items. I cannot say enough good things about this partnership thus far. The reviews look great and we're seeing fantastic results! Highly recommend this app and company.

connectedgoods.com
United States
3 months using the app
December 22, 2020

Believe the hype! We first came across Okendo a few years back when we were considering leaving YotPo and almost pulled the trigger. 2-3 years later we revisited the conversation and realized that Okendo had only gotten more impressive while YotPo continued to frustrate us with the same issues it always had. Moving to Okendo has been one of the best tech stack pivots we've made at Apt2B of late. Their team is extremely hands-on and available and awesome to work with. We have been working with them for months on the integration, switch and eventual launch and it's been nothing but awesome. Margaux, our rep, has been fantastic and very patient (because integrations are never as easy as one would hope, especially when one is picky). There isn't a better review platform available to Shopify stores. With Okendo, you have a Shopify-first application that is dialed in and will continue to be nimble enough to grow. Can't say enough good things. -Alex Back
C.O.O.
Apt2B

Apt2B
United States
3 months using the app
June 19, 2021

I use this app to have my customers trust about my store. It's very helpful. The customer service is always here if I need. I love this app.

Bolnēa.co
France
3 months using the app
March 31, 2021

The Okendo reviews has tremendously helped the conversation amongst our customers in providing quality feedback. With many different uses of our products, the platform really allows for a quick understanding of how our product solves problems for our customers. This addition has helped increase our sales.

NoSweat
United States
3 months using the app