Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and customizable review collection process. It integrates well with e-commerce platforms, effectively showcasing reviews on product pages to enhance conversion rates. Key features include customizable review request emails, review management tools, and insightful analytics. The app's customer support is often commended for its promptness and helpful guidance. It also incentivizes customers to write reviews with free vouchers. It's easy to set up, navigate, and is compatible with a headless Shopify setup.

September 3, 2023

best customer service i've experienced on an app ( Apart from wholesale gorilla!). Very quick to fix and always readily available to help.
Lost a star just because some features I would love have to be paid for (eg paid integration to make product specific reviews requests).

Zilch Formulas
Australia
Almost 2 years using the app
July 4, 2023

So far it's great! Just completed the onboarding recently, and i'm happy. Love that it's integrated to Gorgias and Klaviyo - this is a huge advantage. Also, having full access to CSS is great and not something I had with other review apps. Special thanks to Alannah Donald who was absolutely helpful in the process. Also, the dev team quickly helped me out and fixed a few glitches I had integrating the app.

Kidoriman
Israel
10 months using the app
October 13, 2023

Highly recommend! I love the variety of features from Okendo! From adding attributes to your reviews to the product quizzes, I love it all! Plus they have top-tier customer service. I had a very helpful one-on-one demo of the full Okendo suite (Thanks Matt!). After the demo, they even helped me set up everything on my site. (Thanks Angelica & Team!) So very helpful! I highly recommend!

Emerald Sun Creations
United States
7 days using the app
September 18, 2023

WOW! LOVE THIS!

The fact that we can get very specific feedback from customers on our products... and give them light profiles is MASSIVE for our conversion and product credibilty.

But, one thing you wouldn't think of is how great their customer service is. After trying out a lot of apps... these guys are par-none! Notably, for the last few weeks, we've been chatting with Josh... and every question we have, he has a solution! And, he, along with others, are crazy fast at responding. It's insane!

MyDermaDream
United States
19 days using the app
November 8, 2023

By far the most well-crafted, high-quality reviews app for any store looking for a high-end solution. Great support as well - can't complain.

Ezzra
Hungary
About 16 hours using the app
June 14, 2023

Norma was great at providing us additional ways we can leverage the platform & get the most out of it. She was super informative, i'm very happy with the Okendo sevrice!

Ere Perez
Australia
Over 2 years using the app
September 5, 2023

Great review plugin. Very flexible and customizable. Plug and play. Works out the box. I actually forgot I installed it and I had reviews flowing in. We are all busy, so tech that just works without human assistance is just lovely.
What makes this plugin even better, is the superior support. 7pm after hours I got an instant chat back. Okendo gets my stamp of approval.

ZombieMushrooms
United States
2 months using the app
May 2, 2023

Incredible customer experience. They not only understood our custom needs, but made the changes to our website themselves so we didn't get bogged down in development. Great work!

mdbiowellness
United States
About 1 year using the app
September 7, 2023

Good support service, super reliable and fast ! Not been a while been using the app but it's super convenient so far :)

Peach and Cream
Canada
7 months using the app
August 15, 2023

Okendo has been exactly what we were looking for. The onboarding process was very easy and the onboarding team was very helpful along the way, answering any questions that came up throughout the integration. We're happy with our choice to move to Okendo!

Solé Bicycles
United States
5 months using the app