Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,090)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support and user-friendly interface. They appreciate the seamless Shopify integration and extensive customization options that enhance brand alignment and customer engagement. Features like review requests via email and SMS, and integrations with Klaviyo and Google Shopping, are valued for boosting trust and repeat business. The free plan and positive onboarding experience also contribute to its appeal, positively impacting conversions and customer experience.

August 25, 2022

We've only been using the Okendo review app for a week, but it has already proven to be light years beyond our previous solution. Currently on the Growth plan, and it's proving to be a true modern day review integration. Excited to see how they evolve this app over time! The onboarding/support staff has also been detailed and incredibly responsive at every step of the process. Our customers also seem to enjoy leaving reviews more than before, as we saw an immediate increase in their willingness to actually write a review. Cheers!

evanhealy
United States
About 1 month using the app
May 18, 2023

The Okendo team has been absolutely amazing. Very attentive, responsive, and seamlessly set everything up so there was a smooth migration from Stamped.io to Okendo.

Highly recommended.

House of Knives
Australia
About 1 month using the app
March 18, 2022

Vanessa was quick and prompt to answer all my questions. She also followed up to see if I needed more help with my store. Highly recommended.

TAPERSTYLE
Singapore
30 days using the app
April 6, 2021

I love Okendo - the best customer support team, easy onboarding. Love the app and the features! I love that you can add customer attributes - which is helpful in my category and I love how responsive the Customer Support team is

Youthforia
United States
30 days using the app
June 23, 2021

This app is great! particularly the simplistic design of the widgets. The customer support has been very helpful in executing certain requests such as adding widgets and personalising them! Most requests are attended to quickly!

Kualesa
Malaysia
29 days using the app
February 23, 2021

Great experience working with this app! Big credit to Allison for helping us set up everything smoothly without any issues. We are very excited on growing our brand with Okendo!

WearMe Pro
United States
29 days using the app
November 30, 2022

Okendo works well for collecting reviews for us. The only drawback is that there is no integration with Braze, so it makes it more challenging for us to personalize our emails to our users.

P.volve
United States
Over 2 years using the app
January 19, 2021

Okendo has every feature we have been looking for in a review app at the perfect price. They have a great integration with Klaviyo, which was the tipping point for us. Everything about this app has been perfect from the start! I can't say enough good things about the onboarding process as well. Allison helped us with every aspect of our migration from app to app, and even set up the majority of our processes/settings for us. This was one of the most seamless onboarding processes I have ever been apart of.

Natural Dog Company
United States
28 days using the app
Edited January 30, 2025

Sheila at Okendo has been excellent, providing the answers to all my tech questions and helping us improve our use of the Okendo platform. Highly recommend!

MyHenry Australia
Australia
28 days using the app
June 14, 2021

This app works really well and collects more reviews than other apps we have used. We initially had trouble integrating the app and it took over 2 weeks for support to actually solve the problem, but eventually they were very helpful and integrated it for us. Would recommend this app.

LizAlig
United States
Over 2 years using the app