Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,010)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its excellent customer support and user-friendly interface that simplifies review management. They value the customizable review request emails and the ability to add photos and videos to reviews. The app integrates well with platforms like Klaviyo and Shopify, enhancing its functionality. It also offers a free plan, allowing businesses to test its features without financial commitment. Merchants have noted increased customer engagement and conversion rates due to the detailed insights provided by customer reviews. The app is also praised for its responsiveness to merchant feedback and rapid implementation of new features.

September 30, 2024

Okendo has been a great solution for capturing reviews for our company, and their support team is very helpful! I recently was having trouble figuring out how to code a dynamic review block in a Klaviyo email flow, and Shiela patiently helped me find a solution.

She took the time to understand what I was trying to accomplish and where I was running into issues. And when it wasn't an easy answer, she worked with their tech team to come up with a solution. I appreciated her following through until we had a satisfactory solution!

Skout Organic
United States
Almost 2 years using the app
September 17, 2024

The app is very easy to learn and has a lot of cool features. Laura G just recently led a zoom updating us on reviews and what we could do to help get more reviews. She was awesome and made sure to answer all of our questions and more.

Zoka Coffee Company
United States
Almost 3 years using the app
October 23, 2024

A set it and forget it app which is what we always want. It has beautiful display options and integrates with our rewards platform to push reviews by offering store credit. The customer service is also top notch

Kate Hewko
United States
Over 1 year using the app
September 20, 2024

Love the app, it has been a wonderful experience for us with support and getting our widget fully customized. Easily one of the best reviews apps out there!

Rejuvia
United States
Over 2 years using the app
September 20, 2024

Okendo allows our brand to bring everything together into 1 app. Their team is easy to work with and are always there to answer questions and help!
I highly recommend Okendo to any brand looking to elevate their business!
I recently got the chance to work with Laura and her team and once again the service was amazing!

Taste Salud
United States
Over 1 year using the app
October 21, 2024

Okendo is by far the best review app, I can't believe their staff actually helps you optimize your program setups and makes recommendations. Thank you Laura for being so awesome.

After9
Canada
Almost 2 years using the app
October 22, 2024

Okendo has been a game changer for us! It's super easy to use, and the reviews have boosted customer trust and engagement. The customization options are spot on for our brand.

Amanda C has been incredible—she's responsive, helpful, and went above and beyond to make sure everything was perfect. Highly recommend this app!

Everyday California
United States
Over 1 year using the app
October 9, 2024

Laura was very helpful! We reached out to make a change in the code so that our SMS requests for review would include a link, and she helped us to solve the problem quickly.

Milk Snob
United States
10 months using the app
August 23, 2024

Great support experience! Daniel was very helpful, answered all my questions clearly, and provided quick resolutions. The setup process was smooth, and the instructions were easy to follow. I appreciate the friendly and professional assistance. Highly recommend!

UPPPER Gear
United States
Almost 2 years using the app
July 25, 2024

recently had the pleasure of working with Shiela from Okendo, and I am beyond impressed with the level of service provided. Shiela was incredibly helpful and professional throughout our interactions. She assisted me in updating my store theme exactly as I envisioned it, making the entire process smooth and stress-free. Additionally, Shiela helped me add star ratings to my product pages, which has already started to make a noticeable difference in customer engagement. When an issue arose with my account, Shiela addressed it quickly and provided the correct solution without any hassle. Overall, the support and expertise offered by Shiela and the Okendo team have been outstanding. I highly recommend Okendo to anyone looking for a reliable and efficient review app for their Shopify store.

Copper Johns Beard Company
United States
Almost 3 years using the app