Okendo: Reviews & Loyalty
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,010)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its excellent customer support and user-friendly interface that simplifies review management. They value the customizable review request emails and the ability to add photos and videos to reviews. The app integrates well with platforms like Klaviyo and Shopify, enhancing its functionality. It also offers a free plan, allowing businesses to test its features without financial commitment. Merchants have noted increased customer engagement and conversion rates due to the detailed insights provided by customer reviews. The app is also praised for its responsiveness to merchant feedback and rapid implementation of new features.
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We have been using Okendo for years, and it has become a crucial part of our marketing strategy as our clients tend to research and read reviews online before deciding to place an order. Shout out to our amazing customer success manager, Norma, for always going above and beyond to ensure our review programs run smoothly!
Shiela was the most amazing customer service help I actually have ever received! She helped me set everything up, answer all questions I had and provided above and beyond service. I am very excited to use Okendo it has everything you could need. Thank you
Do not buy!!!
The worst plugin I've come across and one of the worst customer loyalty I've received!!!!!
I worked so hard to get my reviews with authentic photos and everything, and just one day everything was deleted but still on the site it says that I actually have reviews, you can access one of the products to see its rating and the number of reviews, but it was possible to see the reviews themselves so you'll understand what a funny situation it says that the product is rated With 5 reviews with an average of 4.8 but when I come to see the reviews it says they don't exist
This is also what I tried to explain to customer service but they just don't understand and they gave me some kind of solution that the reviews came back without pictures of the products that the customers took and all the customers are called Anonymous, shocking customer service at least they answer but without a real solution and who like you know how long it takes to get reviews
Do not install it!
Hi CookUpgrade,
The original 110 reviews were submitted via the write a review button all using the same email address. Shortly thereafter, a redaction request was submitted to Shopify for that specific email address.
Given Okendo’s strict adherence to Shopify’s data protection compliance, when we receive a redaction request for an email address we are required to do the following:
-Remove the email address from every review for that customer
-Change the name to "Anonymous" for every review for that customer
-Remove the media from every review for that customer
-Reject every review submitted by that customer
If this review redaction was made in error and CookUpgrade needs additional help with importing reviews, it would be our pleasure to assist further. We can be reached via either chat or email at support@okendo.io.
Customer support was fast and accurate. And we're already getting great reviews rolling in. Was easy to set up. It's working great. No complaints.
Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.
Followed the prompts to use the app and it didn;t work.
Requested support via the in app chat, no response.
Requested support via email twice, no response.
Very disappointed that this happened with a customer review app
Hi Continuous Flow BJJ,
Thank you for your feedback. We did reach out to you via email over a week ago; however, we didn't receive a reply. It's our goal to provide you with the best customer experience and resolve any issues you may have. If you could please check your inbox or your spam folder for our email, or kindly send another one to support@okendo.io, we would be more than happy to promptly assist you.
We look forward to hearing from you and assisting you further.
Have a great day ahead!
I got an awesome help especially from Shiela & Laura from Okendo support team. They help me out really quick, in just 2 minutes. Outstanding service!!
I wasn't convinced 100% to use it but after doing some testing on it and dealing with their support team, I changed my mind and will go with full confidence with Okendo. Highly recommended
So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app
UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the review app to look aesthetically pleasing, trustworthy, and manageable at a price point we could afford. After going through several alternatives, Okendo ticked all the boxes. Their essentials plan is perfect for smaller businesses. The widgets look great and can be adjusted to fit our branding (you can even customize stars with SVGS, how about that!). They have photo reminders for reviews that help you curate much better reviews, which are now also available in their essentials plan. One problem we faced with the other review apps was that the badges and similar extras took away from the look and feel of the store. Okendo does not force us into any, and we don't need them). The availability of grouping is yet another advantage. Suppose you sell products that are similar to each other. Different colours and designs of the same product can be grouped to share the reviews. This option is incredibly beneficial when you have low reviews for one design but high on alternative colours. Review moderation is easy, and the dashboard is also ok to navigate. Finally, support is also extremely helpful. So... Okendo was the best choice for us, and I think it will also be the best choice for many others.