Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,063)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer support and user-friendly interface, which simplifies managing reviews. It offers robust customization for review widgets and emails, seamless integrations with Shopify, Klaviyo, and Google Shopping, and features like review requests via email and SMS. Merchants value the inclusion of photos and videos in reviews and the positive impact on customer trust, engagement, and conversions. A free plan is available for testing the app's features.

August 26, 2024

Excelente servicio al cliente. Juan atendio' todas nuestras dudas y nos ayudo' a revolver todo.

La Fiebre de Viajar
Costa Rica
Over 2 years using the app
July 11, 2024

So far, good customer service. Paulo was super helpful.

Make My Shave
Australia
9 days using the app
June 12, 2024

Excellent customer service, Josh was awesome and provided simple to understand explanations. Looking forward to working together more.

My Skin Coach
Australia
8 days using the app
April 30, 2024

I'm a techie newbie and with the patience and help of Daniel and the other experts, I was actually able to create a pretty awesome looking review platform! I only have the basic plan, but even with that the Okendo app offers a great variety of aesthetic options and layouts, as well as a fairly seamless review capture process. Definitely elevates the brand, highly recommend!

Jennifer Joan Skincare
Canada
About 2 months using the app
June 19, 2024

Great customer service! Thanks!

Juvenon
United States
About 4 years using the app
June 6, 2024

Installation was a breeze and the app is intuitive and easy to use, but what makes Okendo a spectacular app is the customer service. I spent about an hour trying to solve a problem using their comprehensive documentation but I was stuck. I reached out to the app and was delighted to find that I was not shunted to AI or email, and instead got real help from an actual human named Juan. And he didn't just shoot me a link to the documentation! He actually fixed my problem. Like, dug into my Shopify store and fixed it. He answered my annoying noob questions. He made a few small changes I requested. Actual customer service, in 2024. This is IT, kids.

Mom Friends
Canada
9 days using the app
July 18, 2024

Great app and great customer service

Tomorrows Laundry
United States
3 months using the app
April 17, 2024

Excellent app with excellent customer service. Quick response time with a customized video on how to solve my problem. Juan is and A+ customer service rep. Highly recommend

Neen
United States
Almost 3 years using the app
June 5, 2024

Love Okendo. They've become an important partner for our business success!

Ninepine
Sweden
Over 2 years using the app
May 6, 2024

Honestly amazing customer service. fast response with chat option that made my experience so easy and quicker then I expected. easy to navigate through the app with very helpful team. Highly recommend !!:)

Wahidon
United States
3 months using the app