Okendo: Reviews & Loyalty

The app works great, and Shiela has provided great support to us as we've grown.

Message with their customer service team regularly and they are always so quick to respond and very helpful! Happy with this app!

Their customer support is unmatched. We consistently get live chat replies within 10min that are not only helpful, but go above and beyond to solve issues. Their product is intuitive and easy to use and has great documentation!

Okendo's been a great tool for our company in displaying our customer reviews. Their customer service is also topnotch with Juan being really helpful with our concerns.

I'm a techie newbie and with the patience and help of Daniel and the other experts, I was actually able to create a pretty awesome looking review platform! I only have the basic plan, but even with that the Okendo app offers a great variety of aesthetic options and layouts, as well as a fairly seamless review capture process. Definitely elevates the brand, highly recommend!

Great platform and support team. Kenn has been fantastic in helping us update to the latest version.

Excellent app with excellent customer service. Quick response time with a customized video on how to solve my problem. Juan is and A+ customer service rep. Highly recommend

Easy enough to install. When customizations or fixes are needed, the customer service team is very quick to respond and assist with a solution. Impressed by the team. Many thanks to Josh and the others who have helped so far.

I updated my review because I encountered a bug with the reviews file import. The text from emojis was not rendering correctly, and the support team wasn't very helpful. They suggested deleting the import and fixing the typo related to emoji encoding in the review content before re-importing the reviews. This response felt like a convenient way out, and I expected better assistance. I'm not willing to manually update the text because it didn't render correctly on Okendo, and I don't want to risk encountering other, potentially worse, bugs.

Support said: "You wanted to avoid deleting the import, so I won't suggest a solution that goes against your preference unless the team confirms it's the only option. The imports are the merchant's responsibility, so you need to review all the content to avoid issues."

But how am I supposed to review it properly if I can only see the errors after it's already been imported into Okendo? It's not the only option; it's just convenient for them to avoid taking action. They also mentioned that identifying the reasons behind these bugs is outside Okendo's scope.

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I'm happy with my move to Okendo. If you're frustrated with Yotpo and its customer support like I was, you'll find life much better after migrating to Okendo. Shoutout to Juan for answering my questions and solving my problems. Okendo is not one of those companies that outsources customer support to the cheapest option at the expense of its customers. I highly recommend Okendo.

The guys were so helpful to me, after installing the Okendo app I couldn't figure out how to get my imported reviews to show on individual products and they sorted it within a few hours! Took a huge weight off me - I was so worried I wouldn't get it figured out. Couldn't be happier with the App and the support. Cheers guys!