Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,073)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its responsive customer support and user-friendly interface, which simplifies managing customer reviews. Key features include email review requests, rewards, multimedia in reviews, and extensive customization options. It integrates well with Shopify, Klaviyo, and Google Shopping, enhancing customer engagement and trust. Although some express concerns about pricing, many feel the robust features and support justify the cost.

August 5, 2021

We have been on Shopify since 2016 and in that time have tried Reviews.io, Yotpo and now Okendo to manage our reviews. I 100% wish I had chosen Okendo from the start. The team are INCREDIBLY supportive (it's like dealing with real, actual humans instead of tech support bots) and I am so happy with how the app works. The back end is super easy to use and intuitive and it's an intelligent app that is working to optimise both your and your customer's experience, so it's win-win. I especially want to thank Scott and Vanessa who helped me fine-tune the installation on both stores and who helped me onboard and troubleshoot. The price is great too, especially considering the functionality they offer. Couldn't recommend them enough.

SuperFeast
Australia
About 1 year using the app
November 28, 2022

Have used Okendo for almost a year. Great functionality and super helpful staff - always quick to respond.

Market Memoir
Denmark
About 1 year using the app
February 22, 2023

Reviews app has been tremendous thus far. Switch from Stamped a while back and it's been a great experience. The service is top notch as well. Helpful in the transition and with any issues now that we have cut over. Definitely recommend.

KAGED
United States
About 1 year using the app
May 2, 2023

Incredible customer experience. They not only understood our custom needs, but made the changes to our website themselves so we didn't get bogged down in development. Great work!

mdbiowellness
United States
About 1 year using the app
June 3, 2022

Not only was the customer service prompt, they solved my problem on the first try. Highly recommend Okendo!

Asterias
United States
About 1 year using the app
April 26, 2021

Smooth onboarding process. Friendly team that made it really to understand and were super helpful and quick to answer specific questions.

Oil in Kind
Australia
About 1 year using the app
January 26, 2022

Great email service, and really good and fast customer service. Super helpful and custom changes done quickly.

Team Timbuktu
Australia
About 1 year using the app
March 14, 2022

We've replaced another reviews app that wasn't working well nor well supported. From initial engagement with Okendo through to finalised implementation and import, the team has been a pleasure to work with. The product works as described and has extensive integrations, some of which we are using and many more we will implement over the coming days and weeks. Very happy with the product and support.

Bathroom Warehouse
Australia
About 1 year using the app
November 8, 2022

this app is amazing! such an easy onboarding process - the support staff responds is very helpful, and always responsive

Umamicart
United States
About 1 year using the app
Edited April 27, 2023

Okendo has been a great application and an awesome experience. Their support team is very knowledgeable, supportive, and motivated to giving superior customer service. The onboarding was smooth, and so was the upgrade to W+. I would highly recommend Okendo over all other review collection + display apps!!!

Murphy's Naturals
United States
About 1 year using the app