Okendo: Reviews & Loyalty

Okendo is the best reviews app! I have tried every referral app in the Shopify app store, and this is my favorite. I have installed it for multiple clients. The referrals are affordable and easy to set up. I love that it integrates with Klaviyo. And the support was kind enough to provide me with a code snippet to customize my fonts and colors.

Awesome support. Helped me out with a problem I spent hours on to sort out. Made my day!

Great app! I've tried all the big review apps and Okendo is my absolute favourite. The layout and design on the storefront looks great, and the configuration is so clear and easy to use.

I would love to be able to filter which orders to send reviews to, and maybe have the custom domain accessible on the Growth plan, but other than that, its an awesome app with great value. Customer support is also excellent.

I am really grateful for the Okendo customer service team. I caused them a lot of trouble since English is not my native language, but they were extremely patient in helping and assisting me, waiting for me to resolve my issues. Additionally, their plugin is really user-friendly and flexible. Compared to several other popular review plugins sold on Shopify, which I have all used, I can confidently say that Okendo's plugin is completely different.

First, Okendo's customization options are stronger than those of other plugins. Second, the review page designed by Okendo makes users feel that the website is more professional (because their templates are incredibly powerful). Third, their customer service team's response efficiency is outstanding! Therefore, I sincerely recommend Okendo!

Great app, easy to use. The customer support is beyond excellent! They are responsive and happy to help with any questions. They also will jump in and help with set-up or troubleshooting. Highly recommend!

The customer support team, specifically Juan, was quick to respond and resolve our issue.

Fantastic support team - fast, friendly and helps you with solutions for any issues you have! Great support compared to other apps out there.

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo.

Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and bugginess found in the platform that we've had challenges overcoming... The biggest hurdle working with Okendo is their responsiveness. Tickets are not handled in a timely manner. Emails are not responded to in a timely manner. I've had two onboarding reps and have seen the same lack of response from both.

Okendo is the highest priced app that does what they do. You would expect them to back it with a high level of service and care. I haven't seen it.

At this point I would not recommend anyone else go through the pain that I've gone through. It has not been a good experience. Sadly, we're in too deep and it would be challenging to pull out at this juncture a week before Black Friday.

The app is amazing, highly customizable and you only pay for the size you are as a company. This week I had a problem and it was solved by Josh from Okendo in less than half a day. Amazing product and service, highly recommend.

The app itself is world class, built for performance and we've seen a direct impact on the website's conversion rate.

The team is also amazing to work with, very refreshing to have as a partner within shopify app ecosystem!