Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,042)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement, praising its ability to include photos and videos in reviews, which enhances customer interactions and conversions. They value the customizable review request emails, integration with platforms like Klaviyo and Google Shopping, and user-friendly interface. Exceptional customer support is frequently highlighted, with the team noted for their responsiveness and professionalism in optimizing app functionality.

May 18, 2020

Great app. Great support team who are willing to go the extra mile to ensure that you get what you ask for as long as it is within your plan and what they can do. We had a lot of emails moving forward and they will prompt, understanding and helpful!

Livingwear
Singapore
About 1 year using the app
August 11, 2022

Very great customer support, always helpful and solve any issue we have! We Recommend to everyone to use Okendo!

The Million Roses
United States
About 1 year using the app
June 17, 2018

Matt and the team are great, super helpful and responsive. I'm so glad there is a cost-effective solution that's even better than other conventional review based apps.

Morlifestore
Australia
About 1 year using the app
Edited August 29, 2019

Great app & AMAZING customer service - App does all that i need & more - AND support from customer service team has been over and above expectation

thanks guys!

TheSwankStore
Australia
About 1 year using the app
August 5, 2021

We have been on Shopify since 2016 and in that time have tried Reviews.io, Yotpo and now Okendo to manage our reviews. I 100% wish I had chosen Okendo from the start. The team are INCREDIBLY supportive (it's like dealing with real, actual humans instead of tech support bots) and I am so happy with how the app works. The back end is super easy to use and intuitive and it's an intelligent app that is working to optimise both your and your customer's experience, so it's win-win. I especially want to thank Scott and Vanessa who helped me fine-tune the installation on both stores and who helped me onboard and troubleshoot. The price is great too, especially considering the functionality they offer. Couldn't recommend them enough.

SuperFeast
Australia
About 1 year using the app
November 28, 2022

Have used Okendo for almost a year. Great functionality and super helpful staff - always quick to respond.

Market Memoir
Denmark
About 1 year using the app
December 16, 2020

I moved over to Okendo after a recommendation over a year ago and it’s been fantastic so far, the team are incredibly helpful & supportive & the app has been brilliant value for money. It’s helped in terms of engaging with our customer & helping to improve our product copy through direct customer requests. Would highly recommend!

Skinnydip London
United Kingdom
About 1 year using the app
May 2, 2023

Incredible customer experience. They not only understood our custom needs, but made the changes to our website themselves so we didn't get bogged down in development. Great work!

mdbiowellness
United States
About 1 year using the app
December 29, 2020

This app has really helped us gain a better understanding on what our customers think about our products. We love that it has both reviews and Q&A feature for our customers. Plus, it's super easy to use and the customer service is 100%!

Bubble Skincare
United States
About 1 year using the app
June 3, 2022

Not only was the customer service prompt, they solved my problem on the first try. Highly recommend Okendo!

Asterias
United States
About 1 year using the app