Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,042)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement, praising its ability to include photos and videos in reviews, which enhances customer interactions and conversions. They value the customizable review request emails, integration with platforms like Klaviyo and Google Shopping, and user-friendly interface. Exceptional customer support is frequently highlighted, with the team noted for their responsiveness and professionalism in optimizing app functionality.

April 14, 2021

Amazing onboarding experience with Margaux! She and the Okendo dev team were able to make several changes to fit our unique business needs. Very user friendly interface as well.

Rowan, Inc.
United States
About 1 year using the app
September 29, 2020

Great product that has increased the number of reviews we collect weekly by 8x from our previous reviews platform. Support is top notch with local teams to help our developers give a beautiful customised wrapping to their product. Highly recommend if your wanting a review platform that you can start with plug and play and then move to customise to your hearts content in the future.

Skinmart
Australia
About 1 year using the app
April 26, 2021

Smooth onboarding process. Friendly team that made it really to understand and were super helpful and quick to answer specific questions.

Oil in Kind
Australia
About 1 year using the app
January 26, 2022

Great email service, and really good and fast customer service. Super helpful and custom changes done quickly.

Team Timbuktu
Australia
About 1 year using the app
December 17, 2020

Love Okendo so much. It has one of the most well-designed UIs out of the review apps in the market. Not only that, the team is amazing at customer support, helping us customize the review section to fit our brand. Totally recommend.

Grafiti Home
United States
About 1 year using the app
March 14, 2022

We've replaced another reviews app that wasn't working well nor well supported. From initial engagement with Okendo through to finalised implementation and import, the team has been a pleasure to work with. The product works as described and has extensive integrations, some of which we are using and many more we will implement over the coming days and weeks. Very happy with the product and support.

Bathroom Warehouse
Australia
About 1 year using the app
April 21, 2020

Very easy, yet effective review app with outstanding customer service (compared to lots of other competitors!). We've been working with Okendo since almost 2 years and I can vouch for the team jumping on every support request within a heart beat. The app is very simple to implement and is an absolute non-brainer for improving your social proof. Very easy for customers to use as well, we love especially that we can integrate our loyalty system to incentivise customers for reviewing. 11/10 recommend!

THRILLS CO
Australia
About 1 year using the app
Edited April 27, 2023

Okendo has been a great application and an awesome experience. Their support team is very knowledgeable, supportive, and motivated to giving superior customer service. The onboarding was smooth, and so was the upgrade to W+. I would highly recommend Okendo over all other review collection + display apps!!!

Murphy's Naturals
United States
About 1 year using the app
January 25, 2021

This app truly is amazing! Currently, we're loving the interface and the aesthetics of the overall app support. So user-friendly and so much depth overall. We also received some very exceptional customer service courtesy of Margaux, who has been amazing might I add.

Upful Blends
United States
About 1 year using the app
June 21, 2018

Okendo is great! Excellent app, great team. They are really responsive and helpful. The reviews app is easy to use and offers many features such as email followup, coupon incentives and photo sharing that you need on a modern shop. I've been using Okendo for over a year and will continue to do so.

Swoop Towels
United States
About 1 year using the app