Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,073)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its responsive customer support and user-friendly interface, which simplifies managing customer reviews. Key features include email review requests, rewards, multimedia in reviews, and extensive customization options. It integrates well with Shopify, Klaviyo, and Google Shopping, enhancing customer engagement and trust. Although some express concerns about pricing, many feel the robust features and support justify the cost.

September 30, 2021

worth the money - sales uplift - customer service very good. i was sceptical to start with but I was proven wrong.

My Little Panda
United Kingdom
Over 1 year using the app
October 2, 2020

Okendo helped me increase the quantity and quality of my product reviews. Their system makes the process easy to use for customers and is very simple to operate with. I have been working extensively with Margaux and she has been BEYOND helpful. Their team members are quick at responding, resourceful, and extremely easy to work with. I'd recommend using this app to everyone!

Zoey Sleep
United States
Over 1 year using the app
September 20, 2023

Okendo as an app for processing our customer reviews is a great help to us. When we have questions, we feel very well taken care of by the Okendo customer team. When we had a very specific request, they made a lot of effort to help us. In the area of evaluation and processing of shop data, we would like to see more options for editing and selection. Many thanks for the super support! Best regards from Munich, the Plantura customer team

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Plantura
Germany
About 1 year using the app
June 25, 2018

Easy to use, feature-rich, constantly improving, and great support. Our site went from having barely any reviews to now having well over a thousand. Recommended.

Shopmasc
Canada
About 1 year using the app
May 18, 2020

Great app. Great support team who are willing to go the extra mile to ensure that you get what you ask for as long as it is within your plan and what they can do. We had a lot of emails moving forward and they will prompt, understanding and helpful!

Livingwear
Singapore
About 1 year using the app
August 11, 2022

Very great customer support, always helpful and solve any issue we have! We Recommend to everyone to use Okendo!

The Million Roses
United States
About 1 year using the app
October 11, 2022

We moved from Yotpo to Okendo just over a year ago and haven't looked back. Installation was very smooth, plus they've been world-class on countless occasions when we've needed help from their support team - regardless of how simple/complex our request has been! Highly recommend! A++

Huski®
New Zealand
About 1 year using the app
Edited August 29, 2019

Great app & AMAZING customer service - App does all that i need & more - AND support from customer service team has been over and above expectation

thanks guys!

TheSwankStore
Australia
About 1 year using the app
August 5, 2021

We have been on Shopify since 2016 and in that time have tried Reviews.io, Yotpo and now Okendo to manage our reviews. I 100% wish I had chosen Okendo from the start. The team are INCREDIBLY supportive (it's like dealing with real, actual humans instead of tech support bots) and I am so happy with how the app works. The back end is super easy to use and intuitive and it's an intelligent app that is working to optimise both your and your customer's experience, so it's win-win. I especially want to thank Scott and Vanessa who helped me fine-tune the installation on both stores and who helped me onboard and troubleshoot. The price is great too, especially considering the functionality they offer. Couldn't recommend them enough.

SuperFeast
Australia
About 1 year using the app
November 28, 2022

Have used Okendo for almost a year. Great functionality and super helpful staff - always quick to respond.

Market Memoir
Denmark
About 1 year using the app