Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,073)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its responsive customer support and user-friendly interface, which simplifies managing customer reviews. Key features include email review requests, rewards, multimedia in reviews, and extensive customization options. It integrates well with Shopify, Klaviyo, and Google Shopping, enhancing customer engagement and trust. Although some express concerns about pricing, many feel the robust features and support justify the cost.

November 29, 2022

Scott and the team deliver exactly what they promise, their app is easy to utilise, the post installation and training has been key to our team. Their support has been endless, and prompt. We never wait more then a business day for a response to our relentless amount of questions. Thank you to Scott and Vanessa for a very smooth and easy transition into the review space.

Jaggad
Australia
5 months using the app
October 11, 2022

Okendo is a great app and has definitely increased the number of reviews our stores are getting. Not only that, but they have the best support we've encountered from any Shopify app. If anything isn't displaying as we like, they are happy to help in a timely manner. I would highly recommend Okendo!

Gelous International
New Zealand
5 months using the app
April 8, 2022

Customer Service is fantastic and the app has been great for product reviews integrated to our theme. Really useful, customisable tool.

Early Rider®
United Kingdom
5 months using the app
November 15, 2023

So far so good with Okendo. Their support team is typically very responsive. I've even had a few request where dev changes are required and they are able to pass those requests of and come back with solutions. Recommend.

Lazo
United States
5 months using the app
April 9, 2022

Happy with the app and the customer service :)
Would recommend to other businesses as well. All the best to the team.

Aksa Home Decor
Australia
5 months using the app
January 30, 2023

Okendo support has been top-notch! As a growing company, this attention to detail and support is precious to us. Angel has lived up to her name with my barrage of questions, knocking down each one with expertise.... thank you

We Sound Human
United States
5 months using the app
March 22, 2022

we went to okendo from yotpo, and we could not be happier with this decision, support always willing to help, and help fast, functionality is great, and we could not wish for more from review app.

BURGA AU
Lithuania
5 months using the app
October 2, 2023

It was a bit daunting in the beginning when I started using Okendo, but I have had and continue to have, the best customer service ever from Laura Gomez and the rest of the team at Okendo. I'm so grateful! It's not that the program is difficult to use, not at all, I was just overwhelmed by having to learn so many new things all at once with everything I'm doing, so Laura and the rest of the team have helped me in more ways than they can imagine.

The Chelsea Boot Co Est. 1851
United States
5 months using the app
January 26, 2022

We love working with Okendo! The onboarding process was smooth, all team members have been super attentive and helpful and the Klaviyo integration is great. Lots of customization options and our Customer Success Manager has been a wonderful resource as we test, iterate and improve our customer review systems.

Back to the Roots
United States
5 months using the app
September 17, 2021

Great customer service and love the features that allows us to share feedback with our customers that they care about.

Epic Water Filters USA
United States
5 months using the app