Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,042)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and engagement, praising its ability to include photos and videos in reviews, which enhances customer interactions and conversions. They value the customizable review request emails, integration with platforms like Klaviyo and Google Shopping, and user-friendly interface. Exceptional customer support is frequently highlighted, with the team noted for their responsiveness and professionalism in optimizing app functionality.

May 5, 2022

Amazing customisations and customer support whenever we need tweaks. Definitely recommend this app and have never looked back! A very powerful app that helps build brand trust for our potential customers.

L&M Home
Australia
10 months using the app
September 29, 2023

Fantastic app with fantastic customer service! The reviews widgets spruce up our site and to be able to sync our reviews with FB/IG is great. I hope that syndication with TikTok is added soon but they are always making changes and it is easy enough to import them manually.

Define
United States
10 months using the app
July 4, 2023

So far it's great! Just completed the onboarding recently, and i'm happy. Love that it's integrated to Gorgias and Klaviyo - this is a huge advantage. Also, having full access to CSS is great and not something I had with other review apps. Special thanks to Alannah Donald who was absolutely helpful in the process. Also, the dev team quickly helped me out and fixed a few glitches I had integrating the app.

Kidoriman
Israel
10 months using the app
December 19, 2022

The best reviews up we've used to date! These guys have built an incredible platform, and even their latest "Connect" product is awesome for creating surveys (we use them post-purchase to capture NPS).

On-boarding was an absolute breeze, and ongoing support has been nothing short of superb. Shoutout to Norma from the Customer Success team, she is an asset to the Okendo team!

I highly recommend any new or existing Shopify merchant to consider Okendo as a part of their core tech stack moving forward.

esmi Skin Minerals
Australia
10 months using the app
November 3, 2021

You can tell when a store is doing well, if they care about their customers, and if they know the importance of UGC, by the reviews app they use. Okendo is that app.

Jack Archer
United States
10 months using the app
September 22, 2020

Since we’ve installed Okendo as our reviews platform, we’ve seen a huge increase in the number of reviews we collect! Our customers like how easy it is to ask a question and see pictures from other customers. We love the ability to collect customer attributes and incorporate them into our email marketing with Klaviyo. And they provide the best support I’ve ever seen—Amanda is awesome!!! Okendo should be on anyone’s short list when vetting reviews platforms. They offer a great feature set at much better value than other options.

KraveBeauty
United States
10 months using the app
June 15, 2018

We moved from Yotpo to this software. It works a lot better and much easier to manage. Matt and his team made it super easy to migrate. They've been awesome to work with!

Tablet2cases
Hong Kong SAR
10 months using the app
June 15, 2018

When we launched our site, Okendo was the software we turned to for product reviews. On our other sites we've tried shopify's native reviews, then yotpo and also some other stuff. We like Okendo the best. Great app for product reviews!

Puresensecases Com
Hong Kong SAR
10 months using the app
February 25, 2020

App does everything we wanted & the customer service has been second to none. The guys are really passionate about helping out and making sure everything is running as smoothly as possible. Hands down the best review app Shopify.

Z-Flex AU
Australia
10 months using the app
April 7, 2022

Great reviews app with easy Shopify integration and wonderful customer service team to assist you with any issues.

Baiia Swim
Australia
10 months using the app