Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,073)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its responsive customer support and user-friendly interface, which simplifies managing customer reviews. Key features include email review requests, rewards, multimedia in reviews, and extensive customization options. It integrates well with Shopify, Klaviyo, and Google Shopping, enhancing customer engagement and trust. Although some express concerns about pricing, many feel the robust features and support justify the cost.

December 27, 2023

At first, I was very skeptical because it is one of the more expensive providers, but I must say that in terms of speed, customization options for email requests, and widgets in the store, customer support in general, and help during installation, usability for customers to leave reviews, and all the integrations with various apps are simply outstanding. I also see that customers really enjoy using Okendo/Reviews, which automatically increases the overall number of them. We highly recommend the service. In our opinion, there is still room for improvement in the backend, which should be made more organized and clearer.

Acqua Alpes
Austria
9 months using the app
August 25, 2022

The team at Okendo are great and very responsive! High marks for this app, would recommend. I messaged the chat at 8pm and heard back almost immediately.

Guests on Earth
Canada
10 months using the app
November 12, 2021

We're really happy with the Okendo support they've been very responsive and helpful! Also, the reviews fit perfectly into the design of out website. So far so good!

healthybud
Canada
10 months using the app
January 28, 2022

Expensive but worth it. Really great platform that is easy to integrate and the customer service is top notch!

The Raw Botanics Co.
United States
9 months using the app
December 31, 2021

This is the best review app in this game!!!! The whole integration with Okendo was a game changer for me & my online store! The service is always there and on point! If my store is converting at all, is it because of Okendo! I really love to work with them, and so should the one who is reading this! I'll rather rate them 10 stars instead of 5!!! Stop wasting time on some other reviews app, this is the one & only! They managed to solve my problem as fast in a flash. Folks don't hesitate, you know what to do!!!!

The Lesence
Norway
9 months using the app
February 12, 2019

We took a look at several review apps before our development studio recommended Okendo to us. The other options were either way too expensive or not fleshed out enough. Okendo is Goldilocks "just right" and checks all the boxes we need. On top of that, the Okendo team provides lights-out customer service. They're courteous, fast and responsive. They went the extra mile even when we were a bit of a pain in the ass about redoing certain things. Highly recommend.

Dims.
United States
9 months using the app
June 29, 2020

The ULTIMATE reviews platform. Exceptional support and service in getting set up too. Couldn't ask for anything more.

Youngblood Mineral Cosmetics
Australia
9 months using the app
September 10, 2021

Great app! Have read many many great things about this Shopify App and I am looking forward to the SEO benefits, as well as product validation on our store. Support is wonderful and very quick to respond to help.

Entrada Smokeless Fire Pits
United States
9 months using the app
June 9, 2021

This app is great and is a great way to display reviews. Their customer service team is outstanding and quick to respond on any and all questions and needs!

Midnight Station Gallery
United States
9 months using the app
June 28, 2018

I have been using Okendo ever since they came out and could not be happier with their service! Highly recommended, great customer service, great software, easy to use.

Cloudapparel
United States
9 months using the app