Reviews (1,093)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and engagement through detailed reviews, enhancing SEO and business credibility. It's noted for its ease of use, customization options, and seamless Shopify integration. Features like review summaries and Q&A sections, along with TikTok compatibility, are particularly valued. The support team is praised for proactive, knowledgeable assistance and continuous feature updates that align with market needs, driving more reviews and engagement.
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We've been using the Okendo app for a couple of years and have never had an issue with it. The app works great and the customer service has been fantastic. Henry T in particular has helped us when some connections were not set up properly and he suggested a few ways we could improve our use of the apps to try and increase referrals and reviews.
Our company has been using Okendo for over a year and it has been amazing! We've seen a huge increase in reviews which was our goal when signing up with Okendo. There are so many other useful features that we are starting to branch out to, and we can't wait to see the results! The set up is easy and they walk you through everything step by step. We highly recommend Okendo! Shout out to Amanda Calderon for showing us the new features we will definitely we implementing!
Pros: Great features, clean and intuitive user interface, and most especially it's fast!
Cons: For an expensive application like Okendo, you'll expect customer service support is top notch. It's not, it's one of the worst out there! They'd assign you a dedicated onboarding specialist but would not respond on a timely manner, their live chat takes ages to reply.
Great app—very customizable, and the customer-care team quickly helped us unlock its full potential.
Fantastic app! I had a great experience, before purchasing the service, we had a call where they walked me through all the features and capabilities. Most importantly, the team was incredibly helpful and supportive in getting everything set up. Highly recommended!
We've had Okendo for quite a bit now. Love all the features and the ability to customize the app to fit in flawlessly with the design of our website. Easy integration with our other digital marketing platforms. Laura has also been extremely helpful in providing insights into better utilizing the platform and gave recommendations to optimize for reviews.
We've been using Okendo Reviews for over six years, and it has been an excellent experience. The platform is easy to use and set up, and whenever we need assistance, their customer care team is always there to help.
Recently, we expanded our plan to include Loyalty, Referrals, and Quizzes, and the Okendo team did an AMAZING job! They handled everything—from project management and migration to design, launch support, and even fine-tuning the details post-launch. Their support has been outstanding every step of the way.
We 100% recommend Okendo to any business looking for a powerful and reliable reviews and loyalty platform!
Henry Thomson is FANTASTIC! He proactively provided me with custom suggestions to optimize my performance with Okendo. And referred me to another colleague to optimize another part of my app. 10/10!
Amazing features, great integration and best of all... SUPERB support. Chelsea and Brittany are just outstanding. Keep it up!!
So far so good! I migrated from Loyalty Lion, Reviews.io, and Fairing surveys to roll them all into one, integrated program. Saved money and the UI/UX is much better IMO. Communication with the team has been great so far as well.