Okendo: Reviews & Loyalty
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,073)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the app for its responsive customer support and user-friendly interface, which simplifies managing customer reviews. Key features include email review requests, rewards, multimedia in reviews, and extensive customization options. It integrates well with Shopify, Klaviyo, and Google Shopping, enhancing customer engagement and trust. Although some express concerns about pricing, many feel the robust features and support justify the cost.
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Great experience with Allison and the onboard process. The Okendo team is very committed to making the app work for you. The integrations are great too, there's a lot to leverage with Okendo.
Installation was a breeze and the app is intuitive and easy to use, but what makes Okendo a spectacular app is the customer service. I spent about an hour trying to solve a problem using their comprehensive documentation but I was stuck. I reached out to the app and was delighted to find that I was not shunted to AI or email, and instead got real help from an actual human named Juan. And he didn't just shoot me a link to the documentation! He actually fixed my problem. Like, dug into my Shopify store and fixed it. He answered my annoying noob questions. He made a few small changes I requested. Actual customer service, in 2024. This is IT, kids.
Super happy that we made the switch from Yotpo to Okendo. Scott and the team there made the migration super simple. We got everything up and running in less than a week. So far, we're getting more reviews and more UGC. Okendo is a superior product.
We switched from Yotpo and so far the experience has been great. The reviews just look so much better on our Shop store, and the support has been terrific. Highly recommend.
In particular, I want to thank Laura Gomez for the tremendous amount of help she gave to get our survey started. Great service deserves to be recognized, and so do the people that deliver it.
This review app is awesome. It's very customizable and their team is super responsive... I can't say enough good things about Allison!! Very happy :)
The customer service is very good, I am trying out the basic plan and come across a lot of things I don't understand. The customer service will patiently explain to me
Love their customer success team - one of the best in the game. Working with them helped us understand how we could use reviews as an extension of our brand, not just a request for information!
Really pleased so far, happy with how my customers are utilizing the app. Allison in support is a standout all star!
Great product with amazing customer support! Allison was super responsive in helping us implement Okendo for our shop!
We use Okendo on both of our ecommerce sites and they are incredibly easy to use and implement everything that we want. The account manager is also fantastic with a quick response time and has assisted me with all queries.