Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,073)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its responsive customer support and user-friendly interface, which simplifies managing customer reviews. Key features include email review requests, rewards, multimedia in reviews, and extensive customization options. It integrates well with Shopify, Klaviyo, and Google Shopping, enhancing customer engagement and trust. Although some express concerns about pricing, many feel the robust features and support justify the cost.

June 15, 2018

Switched to Okendo about a year ago as a test site, and the results are amazing. You can check out our consolidated reviews at https://battlebeavercustoms.com/pages/reviews and they pull from different product tag triggers... Works seamlessly, sends customers coupons for pictures and videos in their reviews... Pricing is extremely competitive to the big boys. Loved working with Matt and his team. Get it now to be part of the new products launching over the next year!

Battle Beaver Customs
United States
About 5 years using the app
October 6, 2021

We've seen really great results so far with Okendo. It's easy to navigate and the support team is very responsive and helpful.

Great Jones
United States
About 2 months using the app
February 10, 2023

Great customer service, app is so user friendly and it's been able to do everything we wanted (link to our loyalty program, add UGC to our product pages) and more!

Londre Bodywear Canada
Canada
About 2 months using the app
February 5, 2021

Our team has had a great experience onboarding Okendo. Allison has been a wonderful Customer Success Manager, very responsive and detail oriented. The platform is a lot more user friendly than others we looked at and we were able to integrate it into our theme beautifully.

AMASS Store
United States
About 2 months using the app
June 15, 2018

By far the best Review app available in or outside of Shopify App store. Price, service, design, and functionally are the best we've seen. The value is incredible. Would HIGHLY recommend to anyone who wants to ramp up revenue and double down on their Shopify Store.

Oliver Cabell
United States
About 5 years using the app
May 23, 2022

the support is non existent. no tel support and the chat goes to Philippines that do not know anything or provide wrong information. literary spent 8 hours trying to get an answer cause it is 11 am here but 3 am there and they go to sleep after every time they reply, and you need to continue messaging trying to wake them up!

iLevel Lab
United States
Over 4 years using the app
Edited June 15, 2022

Getting started is easy—and definitely wasn't expecting to hear from a person, not a bot! Still a bit of a learning curve (like any tool), but a few hours in and I'm already excited about the experience I can give customers

The Copy Bar™ by Ashlyn Writes
United States
About 2 months using the app
November 24, 2023

Really impressed with the support migrating over to Okendo, Carolina was terrific and on hand to make it as seamless as possible. Enjoying the platform and features too - especially the integration features with other platforms like Klaviyo.

INDI
United Kingdom
About 2 months using the app
January 29, 2021

Working with Okendo has been a breath of fresh air! From our initial meeting with Mor, to our launch with our success manager Margaux, the entire experience with the Okendo team has been wonderful. Margaux took the time to answer our many questions, assist with setting up our email flows and helped customize our widget to perfectly match our brand. The app was easy to implement on our site, the dashboard UX is very user friendly, the support team is quick to respond and the transition from our other provider has been seamless. Thank you Okendo team!

Kabrita USA
United States
About 2 months using the app
July 21, 2021

I have been working with Allison and she has been absolutely fantastic. We got up and running very quickly and we have been able to customize all our needs. End result has been a significant improvement in conversion rate.

Havelock Wool | Residential Insulation
United States
About 2 months using the app