Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,073)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its responsive customer support and user-friendly interface, which simplifies managing customer reviews. Key features include email review requests, rewards, multimedia in reviews, and extensive customization options. It integrates well with Shopify, Klaviyo, and Google Shopping, enhancing customer engagement and trust. Although some express concerns about pricing, many feel the robust features and support justify the cost.

August 1, 2022

Carly worked with us through our onboarding from Stamped.io to Okendo and the experience has been phenomenal! Every interaction has been super smooth and you can tell that they really care about each customer. The migration was almost hands-off for me and the Okendo team took care of everything. Couldn't be happier with the experience!

Tiny Rituals
United States
2 months using the app
September 22, 2020

The Okendo team is the most flexible and attentive staff you can find. They are always willing to go above and beyond to give their customers what they need. Great support and great app. We couldn’t recommend more.

Culprit Underwear Store
United States
2 months using the app
October 26, 2020

We looked a ton of review apps to help us accomplish our goal of increasing recent reviews through our internal site and google marketplace. Okendo offered a unique integration that helped us customize our widget to our specs and included attributes that our customers find very insightful. Not to mention, their support has been amazing. Our onboarding manager Allison was there with us every step of the way - quick and responsive to all of our needs. We switched over from Yotpo and have been very happy so far with the support and software. For a similar price point, I think you get way more features and bang for your buck with Okendo.

PictureKeeper.com
United States
2 months using the app
March 14, 2024

Good application. Works well; with no problems. Pricing is fair and we'll continue using it. Thank you.

WONDERCRAFT LTD
United Kingdom
About 2 months using the app
January 5, 2024

Im a first time ecommerce business owner and am navigating a lot of the tech that comes with running an online business for the first time. I was really blown away with the level of support the team offered and it felt like they were a part of the team. I would really highly recommend to any first time or novice ecommerce owners that want a fantastic customer facing solution that is easy to operate with all the support needed.

Tulita Parfum
Australia
About 2 months using the app
January 14, 2021

Okendo is certainly worth the investment! After being on the fence and researching other review platforms and trying the free route, Okendo just made sense. Starting out, I hadn't known much about Okendo, however after scheduling a meeting and speaking with Mor, we were on our way to setting up a trial under the power plan. It was well worth it as Margaux, our dedicated success manager had us up and running in no time! She was able to set and create a custom look and feel for our site along with integrating review request emails with our other email service. If there were any issues at all or any fixes needed to be done, Margaux made sure that it happened and quickly. Once we were ready to launch, Margaux was able to send out an email review request campaign to our previous customers. I cannot tell you how shocked we were when we had at least 7 reviews within the first hour of the initial emails that were sent out. We have truly appreciated working with Okendo and have just renewed today. Thank you very much Mor and Margaux!

LKI Home
United States
About 2 months using the app
June 15, 2023

Great app, amazing fast customer service!! Would recommend to anyone who wants to have reviews on their website!

Sydneywallbeds
Australia
About 2 months using the app
March 15, 2020

I couldn't rate the customer service higher for Okendo. If I could give it 6 out of 5 I would. They helped us pick the best features for our needs, showed us how to import reviews from a previous provider and had us up and running in no time. The hold up was our end.

If only everything else was this simple in eCommerce!

Mobile Mattress
Australia
About 2 months using the app
November 13, 2022

Super helpful customer service. They set up a dedicated reviews page for me as well. And the reviews really help with the look and feel re social proof.

DAILY BRIEFS
United States
About 2 months using the app
January 16, 2023

Great App, easy to use and received immediate assistance from Sheila when I was trying to fix a problem. Highly recommend

the style squad
Australia
About 2 months using the app