Generate Reviews & UGC
Automate reviews, UGC and Q&A collection with Okendo’s post-purchase emails, content capture forms and rewards engine.
Build Trust & Drive Sales
Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.
World-Class, 24/7 Support
Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.
About Okendo: Product Reviews & UGC
What is Okendo?
Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact product ratings & reviews, customer photos/videos and Q&A.
Who uses Okendo?
1,000+ high-growth Shopify retailers trust Okendo to power their customer reviews, including many of the fastest-growing direct-to-consumer brands such as SKIMS, Knix and Born Primitive.
What are the results?
- More reviews: A mobile-first approach that maximises review generation.
- Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
- Increased trust: Establish brand credibility and product confidence.
- More sales: Build shopper excitement and compel buying action.
- Better customer experiences: Integrated with support, loyalty and marketing systems.
What are the top features?
- Automated review request emails: Configurable sending triggers to send request emails at the perfect time.
- Customer photos/videos: Let customers visually showcase their experiences with photos and videos.
- Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
- Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
- Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.
How customizable is it?
All customer-facing aspects can be customized to ensure brand alignment including:
- Review display widgets
- Review request emails
- Review capture forms
What are the integration options?
Okendo is integrated with all of the leading technologies used by Shopify retailers.
Categories of integrations:
- Advertising: Push reviews & UGC into ad tools.
- Email: Send from Klaviyo and use review data to inform email campaigns.
- Loyalty: Use Smile or LoyaltyLion to incentivise reviews & UGC with loyalty points.
- Support: Route negative reviews to helpdesk systems like Gorgias and Zendesk.
- CRM: Push review and customer data to CRMs like Kustomer.
How do we get started?
- Speak with us to explore your needs OR install Okendo on a duplicate theme for an obligation-free preview.
- Then run a 14-day free trial to assess performance.
- Once convinced, pay month-by-month, no annual contracts.
We support importing reviews from all review apps including Bazaarvoice, PowerReviews, Yotpo, TrustPilot, Stamped.io, Loox, JudgeMe, Junip and more.
Pricing 14-day free trial
500 Orders / Month
Review Request Emails
Photo & Video Reviews
15+ Review Displays
Google Rich Snippets
5,000 Orders / Month
Google Shopping Integration
50,000 Orders / Month
Customer Success Manager
Unlimited Orders / Month
Unlimited Store Fronts
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Youngblood Mineral Cosmetics
The ULTIMATE reviews platform. Exceptional support and service in getting set up too. Couldn't ask for anything more.
While the onboarding process for a smaller shop at the first tier price range has been a bit stressful. The auto-install and manual-install is having some weird hiccups for my store. The documentation is a bit sparse for those who need to diy to do the installation. Overall the live chat support has be pretty good. I really appreciate Kelsey going through the extra steps to help change our Reviews Widget tab to the right side. And helping me to figure out appropriate rewards for review incentives.
I'll update my review after a few months in and seeing how effective Okendo is in helping us obtain more reviews for our store. :)
I wish we had installed Okendo sooner! Their team was incredibly helpful at every step of the process, and has been responsive + quick to answer any ongoing questions. I love the way the reviews feed looks on our site, and the integration couldn't have been easier. This is the best Reviews platform out there by far!