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Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable design and functionality, especially for businesses with pre-order products. It enhances customer transparency by displaying accurate shipping times and personalized delivery messages based on zip codes. The app supports various local and international shipping options and allows delivery estimates for different product collections. Merchants also commend the customer support for their quick responses and problem-solving skills. It's seen as a valuable tool for improving customer experience and boosting sales.

October 9, 2023

Very good support

About 2 years using the app
Omega replied October 11, 2023

Just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Have an amazing day!

November 9, 2023

When the app works its great. But every few weeks it stops working all together and we have to get on with support.

United States
11 months using the app
Omega replied November 10, 2023

Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app
On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the problem is repeated is never what we want to hear. I've shared your review with the dev team and working to prevent its recurrence. Should you have any additional feedback, please share it with us via Your sharing will always be treasured at Omega!

Kaylee, Leader of Customer Support

October 10, 2023

It's very easy to use. The Omega Team Support is very kind.

America Best Appliances
United States
Almost 2 years using the app
Omega replied October 16, 2023

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

November 19, 2023

Having a rush delivery option besides the standard shipping option is always great. I tried some other apps but they are not able to achieve this function. The support is always helpful too!

5 months using the app
Omega replied November 21, 2023

Thank you for taking the time to share your thoughts with us and the rest of the community. We're ecstatic to hear you're enjoying the app. We appreciate you taking the time to provide us with feedback and reminding us why we do what we do. We wish you and your business the best of luck!

November 22, 2023

Great support from the support team. Issue got resolved immediately

About 1 month using the app
Omega replied November 23, 2023

Awesome to hear you had great support from our team, and the issue got resolved immediately! 🚀 If there's anything else you need or if you have more feedback, feel free to let us know. We're here for you! 😊🌟

November 6, 2023

It works like a charm. Visual stunning and somewhat intuitive. My customers don't have to second guess their order timeline now.

Service is great. Had a problem, but Tracy returned my chat within minutes and helped me solve the problem.

S Hong Design
United States
About 1 month using the app
Omega replied November 9, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

October 11, 2023

Great support service. Quick response, solve the issue immediately. Easy to set up the ETAs, helps a lot because most of our proudcts are pre-order products.

Living Culture
New Zealand
2 months using the app
Omega replied October 16, 2023

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

October 4, 2023

Great app, team are really helpful in customisations to get it matching nicely with your design. Would recommend :-)

United Kingdom
3 months using the app
Omega replied October 11, 2023

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

October 11, 2023

The app works very well and the developers give excellent support. Recommended.
About 2 months using the app
Omega replied October 16, 2023

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

October 13, 2023

Ứng dụng rất hay, có thể tùy chỉnh cho nhiều quốc gia. Dịch vụ hỗ trợ cũng rất tốt. Cám ơn team.

Eco Gifts Store
18 days using the app
Omega replied October 16, 2023

Cám ơn bạn và team đã chia sẻ trải nghiệm về app và dịch vụ support của app. Chúng mình rất mong sẽ tiếp tục được hỗ trợ bạn và store trong thời gian tới!