Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to display estimated shipping dates, boosting customer trust. It's praised for its customization options, user-friendliness, and potential to increase sales. Many merchants commend the responsive and helpful customer support team. The app is recommended for its beneficial features and excellent customer service.

February 20, 2024

App works great. Also, the prompt and effective support provided by the customer service team is awesome. They address issues swiftly and offer solutions promptly. Keep up the excellent work!

FPK Online
Guatemala
1 day using the app
Omega replied February 22, 2024

Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying our app and that you've had a positive experience with our customer service team. Providing prompt and effective support is a top priority for us, and we're glad we could address your issues swiftly and offer solutions promptly. Your encouragement means a lot to us! If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help and will continue striving for excellence! 🌟

April 13, 2024

its great! keep up the good work!!

Ying`s Marketplace
Mexico
22 days using the app
Omega replied April 16, 2024

📅 Thank you for the fantastic review of Omega: Estimated Delivery Date app! 🌟 We're thrilled to hear that you're enjoying our service. Rest assured, we're committed to maintaining this level of excellence. Your encouragement means a lot to us! 🚀

April 12, 2024

Exactly what I was looking for, I am so happy with the app, it is so simple and clean on my page. The support is also amazing :) thank you so much and looking forward to using it from here on in :) highly recommended !

Fireflies Designs
United Kingdom
About 2 hours using the app
Omega replied April 14, 2024

We're delighted to hear that Omega: Estimated Delivery Date app is hitting the mark for you! 🚚💨 Thank you for your kind words about our simple and clean design, as well as our stellar support team! 😊 We're excited to continue supporting you on your journey, and we truly appreciate your recommendation! 🙌 Let's make those delivery estimates seamless!

January 31, 2024

This app is really useful and the support is also good & supportive!

MEKANSHI
India
3 months using the app
Omega replied February 2, 2024

We're thrilled to hear that you find our app really useful, and we appreciate your positive feedback about our support team! If you have any more comments or if there's anything else we can assist you with, feel free to let us know. We're here to help! 😊🚀

April 17, 2024

What I love most about this app is their customer service, very responsive.
I will recommend

prisma.film
Germany
About 17 hours using the app
Omega replied April 19, 2024

🌟🌟🌟🌟🌟 Thank you for your kind words! We're delighted to hear that you're impressed with our customer service and find us very responsive. Your recommendation means a lot to us! If you ever need further assistance or have any questions, please feel free to reach out. We're here to ensure your experience with our Omega: Estimated Delivery Date app remains excellent! 😊👍

March 4, 2024

DONT COME NEAR THIS APP = just liars

This app does not have the features it advertises:

They have no ability to track the delivery in real time,
do not work with any delivery provider.

(they expect the store owner to track each delivery and update the customer himself).

the setup is bad and also poor customer service,

MATE.ART
Israel
2 days using the app
Omega replied March 5, 2024

Hello,

Thank you for taking the time to share your feedback with us. We genuinely apologize for any confusion surrounding our Estimated app. Its primary purpose is to empower store owners by offering a tool that showcases estimated delivery times on the front store, aiming to enhance transparency for customers. However, it's important to note that our app doesn't include real-time tracking features or integration with specific delivery providers.

We recognize the significance of real-time tracking and wish to clarify that our app is specifically tailored to provide estimated delivery dates rather than live tracking. We understand that this may not align with the expectations of all users, and we appreciate your valuable input. To address your tracking needs, our support agent has directed you to another app within our portfolio that specializes in live tracking. We hope this alternative proves helpful for your specific requirements.

Regarding your concerns about setup and customer service, we sincerely apologize for any inconvenience you may have encountered. We take your feedback seriously and are actively working on enhancing both the app's usability and the level of support we provide.

If you have any further questions or specific areas you'd like assistance with, please feel free to reach out to our dedicated support team at support@omegatheme.com. Your input is highly valued, and we remain committed to refining our app based on the valuable feedback we receive.

Thank you for your understanding and continued support.

March 25, 2024

I had a special request and they made it for me right away

MyPhotoStation
United States
3 days using the app
Omega replied March 27, 2024

We're delighted to have been able to accommodate your special request promptly! 🌟 Thank you for sharing your positive experience with our Omega: Estimated Delivery Date app. If you have any more requests or need further assistance in the future, don't hesitate to reach out. We're here to ensure your satisfaction! 😊🚚

December 7, 2023

Great Great app!! easy to use super helpful team that is always online. Highly recommend

Insidethepotterstudio
United States
10 months using the app
Omega replied December 10, 2023

Thank you for your fantastic review! 🌟 We're thrilled to hear that you find our app great and easy to use. It's wonderful to know that our team has been super helpful, always available online to assist you. We appreciate your recommendation and are here to ensure you continue to have a great experience. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help! 😊👍

Edited January 25, 2024

"Original Review" When the app works its great. But every few weeks it stops working all together and we have to get on with support.

"Updated Review". We have been talking/working with supprt and the dev team for some time now. They have listened to our feedback and basically together we have changed the app a lot, and for the better. So long as it remains stable (I feel it will now) This is absolutley a great app and worth every peny.

We use the app to show an estimated date range for an item to ship/leave our shop. We have different timelines based on the different items we make. This app has the ability to show a different timeline for every item in your shop. Or the same timeline for all items.

LittleRiverCustoms
United States
About 1 year using the app
Omega replied November 10, 2023

Thank you for providing both your original and updated reviews. We appreciate your honesty and the time you've invested in working with our support and development teams. It's great to hear that, together, we've been able to address your concerns and make significant improvements to the app.

We understand the importance of stability, and we're committed to ensuring a seamless experience for you. We're thrilled to hear that you now consider it a great app and worth every penny. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your partnership! 🌟💙🚀

March 14, 2024

Using this app has brought me many interesting and surprising experiences. From the user-friendly interface to the diverse features, everything is meticulously designed and convenient.

Giftago
Vietnam
About 1 hour using the app
Omega replied March 17, 2024

🌟 Thank you for your glowing review of our Omega: Estimated Delivery Date app! We're thrilled to hear that using it has brought you many interesting and surprising experiences. We strive to provide a user-friendly interface and diverse features that are meticulously designed and convenient for our users. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to ensure your experience remains exceptional! 🚀 #OmegaEstimatedDeliveryDate #UserFriendlyDesign #CustomerSatisfaction