Use directly in Shopify admin
Returns & exchanges made easy. Faster returns, return customers, and more revenue retention.
Omega Returns & Exchanges (Returns Drive) ensures hassle-free returns and exchanges with branded return portal and timely notifications to you and your customers. Simplify return exchange experience by customizing policies, methods, and resolutions – all while gaining valuable insights and improving your products. Our new "Shopify Sync" feature keeps return status in sync with Shopify for seamless management.
Sync return orders to Shopify & vice versa to effortlessly manage returns.
Branded return portal & Automated notification to keep customer updated.
Automatic generate return labels of your logistic partner
Set rules: return window, customer, and product tag to reduce invalid requests.
Refund to store credit, discount code, bank transfer & original payment methods.
I've been using the Omega Returns & Drive app for a while, and I'm really happy with it. The app is easy to use, has a clean interface, and all the necessary features for managing returns. The return center page is fantastic as well! Tracy from the Omega team offers exceptional customer support. They are constantly making improvements based on user feedback. The app has become a powerful tool for managing returns smoothly. I've had a good experience with the Omega Returns & Drive app and I highly recommend it to anyone who needs a dependable Returns solution.
Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!
This app is really good and easy to use. Only downside is that you do not receive email notifications when return requests are submitted although their team says they're working on it.
Thanks for taking the time to leave us feedback!
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Our team is working on your concern with the email notification and soon will release an update for it. We appreciate your feedback to help us improve the app and our service!
Please reach out to us via live chat or email at firstname.lastname@example.org with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
Anna from Omega has been an incredible support throughout our onboarding process onto this app. Initially, we encountered a few bugs, but thanks to Anna's dedicated assistance and close collaboration, all the issues were swiftly resolved, resulting in a significantly more stable app.
The app already boasts essential features for managing returns, which is commendable for a returns center. However, there is still room for improvement, especially in terms of enabling refunds directly from the app. Additionally, enhancing the app's capabilities to handle return resolutions based on different payment methods, such as Cash on Delivery (COD) and online payments, would be a valuable addition.
In summary, the experience with the app has been positive overall, thanks to Anna's and Wendy's excellent guidance. With some additional refinements and updates to address the aforementioned areas, this app has the potential to become an even more powerful and indispensable tool for managing returns seamlessly.
Thank you so much for your amazing review and feedback! We are so happy to hear that you are enjoying your experience with our app, and we do appreciate every single insight you gave us, we as a team will surely take a deep look and work to improve the app more!
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
This app is good, I am using it on my website., customer support is really great.
And this app is working much smoothly on my website
You’re so nice 💙💚💛🧡Thanks big time for your kind words for the Omega - Returns & Exchanges app. Hope for nothing but your business’s growth 🔥🚀
Great experience all round. Customer service is 11/10
App is still being built, but it is working really well at a base level. Really clean functions, easy to use and update and is 10 times better than Aftership Returns (this is coming from an ex-Aftership customer).
Don't walk, run to get this app, you'll love it!
Thank you for the fantastic review. We're thrilled to hear that Omega - Returns & Exchanges app is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡