Reviews (5,975)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

November 4, 2014

Simple to use and professional results. Love the reporting and so far our 2 mailings have resulted in a doubling of traffic to our web store which was our intention. Easily imported addresses from our retail POS as well. Good tool.
http://tcvwonline.com

Tall City Vapor Works
United States
About 1 year using the app
April 19, 2023

Deniz è stato utile per risolvere i miei problemi, gentile e competente.
Omnisend ha un buon servizio clienti.

CampoSacro
Italy
About 1 year using the app
March 20, 2016

We just set it up and have not lanuched ourstore yet but everything looks ok so far. Just waiting for our verification email on our first campaign...

Champa Clothing
Canada
About 1 year using the app
August 16, 2023

I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance):

1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content.

2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc

3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :(

Anyway, thanks for a great app!

Paninisport.no
Norway
About 1 year using the app
September 25, 2014

Originally I had written a review stating my dislike with Soundest. Since I published that review, I was contacted by the CEO of Soundest. He listened to all of my problems, helped me fix some and even took recommendations to heart. I do like Soundest quite a lot and their staff is made up of some great people. I would definitely recommend Soundest to all Shopify users.

Poptaku
United States
About 1 year using the app
February 28, 2017

This is a great app, very helpful.

Christlife
United States
About 1 year using the app
April 25, 2017

Still learning to use, so far so good!

Shakormended
United States
About 1 year using the app
April 3, 2017

I love soundest its way easier than mailchimp. i will definitely purchase the premium!!

Dash Posh
United States
About 1 year using the app
November 22, 2014

Great application, it´s helping me a lot with my clients!!!

Sophie Ottanêr
Peru
About 1 year using the app
July 8, 2019

I used this app to send my first email campaign. Was effortless and easy to use. Very well designed app

LAVA LINGERIE
South Africa
12 months using the app