Reviews (5,976)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

February 14, 2025

I've used them all. Omnisend is the winner...

So, I wont be that person to name drop the ones I've been through (you all know them by name), instead I will focus on why Omnisend is the one I ended up with.

Pricing? Yeah sure. They are far less expensive than a lot of their competition. Especially at scale. But that doesn't mean anything if the value provided also is degraded.

Tech? Yup, it's ...

Andy okay
Sweden
Over 4 years using the app
Omnisend replied February 18, 2025

Now this is a review that deserves a standing ovation! 👏 We’re beyond thrilled to hear that, after trying them all, Omnisend has earned the top spot on your list. Pricing and ...

January 27, 2025

EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.

Veil and Virtue
United Kingdom
Over 3 years using the app
Omnisend replied January 29, 2025

Now that’s what we call a win! 🎉 Huge props to Eduarda for turning a huge problem into an easy fix — she’ll be thrilled to hear this. And we love that you’re making the most ...

February 13, 2025

At first I wasnt sure to be honest. My response rates were low and I was curious if it was Omnisend or something else. After going through all their materials, I realized I was not set up properly, my email and URL's were not properly verified and so much more.

I really like Omnisend as it fully integrates into my store. I can easily set up the work flows I want for reminders, cart abandonment, ...

Dicks Mixes
United States
9 months using the app
Omnisend replied February 18, 2025

A 4.7-star app? We’ll take it! (And we’ll work on earning that last 0.3 😉). Jokes aside, we’re thrilled Omnisend is making a real impact for you. Thanks for sticking with it ...

January 16, 2025

OH MY GOODNESS!!!! Mariia and team definitely went above and beyond to get the problem resolved/ figured out.

I am by fair extremely content with the response she provided me and even more content with her customer service skills. Very kind, patient and understanding of the issue. Thank you so much Mariia.

If I ever have any issue again, I will not hesitate reaching back out to OmniSend Help as ...

Bemoxie Supplements
United States
Over 2 years using the app
Omnisend replied January 20, 2025

Wow, this review is like sunshine on a cloudy day! ☀️ Mariia’s customer service skills are truly top-notch, and we’re so happy you had such a fantastic experience. We’ll ...

November 29, 2024

The app is very easy to use, lots of options, even if you are not experienced with making newsletters, you will be able to learn how to make the most fabulous newsletter campaigns.

The customer service chat is very supportive. I have contacted them so many times because I was not familiar with so many things and didn't know what to do, but they have always been very patient and supportive. Thank ...

Gemsa.co.uk
United Kingdom
Over 2 years using the app
Omnisend replied December 2, 2024

Thank you for such a fabulous review! 😊 We’re thrilled to hear that even without newsletter experience, you’re creating masterpieces. And Mariia’s patience? We might need to ...

February 11, 2025

This is what I call customer service at its best, EXCELLENT Support via chat app with Didem. She helped me solve a problem with ease. She explained and guided me through the whole process in no time.

Mopani
South Africa
Over 4 years using the app
Omnisend replied February 13, 2025

This is exactly what we strive for — helpful, clear, and speedy support! Didem will be so happy to hear she made a difference. Thanks for sharing your experience — we truly ...

December 19, 2024

Eduarda was so on point, she helped me to fix my email sender issue that damaged my recipent volume and helped understand why photos doesnt show on the email marketing - she is great

judtlv
Israel
About 2 years using the app
Omnisend replied December 23, 2024

Eduarda is definitely on top of her game! 😊 We’re thrilled she could help you with your email sender issue and photo visibility—she’s one of the best at breaking things down! ...

January 14, 2025

We have some DNS issues, but support team menbers(especialy Ms.Sanya) were very kindly and taught me how to set up for this.
Because we are using Japanese host provider and I dont have any knowledge. Then I think they are not easy to check this time.

But finally issues are cleared!
So many greatfull apriciate for this.

Watson BIO LAB SHOP
Japan
Over 2 years using the app
Omnisend replied January 17, 2025

Hi there,

Thank you for sharing your experience! We’re glad to hear that Sanya and our support team were able to guide you through the DNS setup process, especially with a ...

December 4, 2024

I have tried multiple email services, but this one so far is the best customer support, and I love that it includes SMS. It integrates easily, and the features are awesome. I used to have multiple apps for various features I wanted on my website, but this one has everything. Customizing is also simple, and scheduling is easy, which is one thing I was looking for!

LJ Creation Co.
United States
9 months using the app
Omnisend replied December 6, 2024

Thank you for the amazing feedback! 😊 We’re thrilled to hear that Omnisend is ticking all the boxes for you. Simplifying your marketing while keeping things powerful and easy ...

December 14, 2024

So far very happy with the process, had some issues where I didn't know how to fix one of my flows, customer care team was very quick and efficient!

Lerelle
Ireland
Almost 4 years using the app
Omnisend replied December 16, 2024

Glad to hear you’re happy with the process! Our customer care team is always on the ball — quick, efficient, and ready to make any flow hiccup a thing of the past. Here’s to ...