Reviews (5,975)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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I've used them all. Omnisend is the winner...
So, I wont be that person to name drop the ones I've been through (you all know them by name), instead I will focus on why Omnisend is the one I ended up with.
Pricing? Yeah sure. They are far less expensive than a lot of their competition. Especially at scale. But that doesn't mean anything if the value provided also is degraded.
Tech? Yup, it's super easy to set up and use. Flows are there with the push of a button, and everything is easy customizable. But that really doesn't mean anything in the long run as well, you can pretty much learn to manage almost anything with time.
Where Omnisend SHINES is in their customer support and dedicated team. I had SO many issues in dealing with thing I've never knew about when I started my business journey. Its DMARK, APIs, SPF, Custom Events, DKIM, Domain Reputation... the list never ends...
And they been there, helping me through it all. Brainstorming, solving, helping. Being nice, kind and supportive. A couple of days ago, Emna pour her heart and soul into solving an automation-issue, today Maria delivered in solving a Trigger-issue for a flow.
We have always worked it out, together!
So, unless Omnisend drops the ball, they are 100% stuck with me on my journey because they are too good of a partner to leave behind.
I cannot recommend them enough!
Now this is a review that deserves a standing ovation! 👏 We’re beyond thrilled to hear that, after trying them all, Omnisend has earned the top spot on your list. Pricing and tech are important (and we’re glad those hit the mark too!), but what truly makes us smile is knowing that our support team has been there for you every step of the way.
And trust us, we have no plans to drop the ball — we’re in this for the long haul! Thanks for such a thoughtful and amazing review. It means the world to us!
EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.
Now that’s what we call a win! 🎉 Huge props to Eduarda for turning a huge problem into an easy fix — she’ll be thrilled to hear this. And we love that you’re making the most of those custom templates (because let’s be honest, who doesn’t love a good time-saver?). If you ever need more help or just want to chat, you know where to find us!
At first I wasnt sure to be honest. My response rates were low and I was curious if it was Omnisend or something else. After going through all their materials, I realized I was not set up properly, my email and URL's were not properly verified and so much more.
I really like Omnisend as it fully integrates into my store. I can easily set up the work flows I want for reminders, cart abandonment, and much more. I do not really use their email templates as I prefer a simpler style, but they have a ton of templates and I have found everything is easily editable.
I tested a couple other solutions and while really this is proably accurately a 4.7 app (as the collective reviews shows, I only have 4 or 5 star choices. As such I am going with the higher number. I definitely recommend to try it and not give up on it.
A 4.7-star app? We’ll take it! (And we’ll work on earning that last 0.3 😉). Jokes aside, we’re thrilled Omnisend is making a real impact for you. Thanks for sticking with it and for the awesome recommendation!
OH MY GOODNESS!!!! Mariia and team definitely went above and beyond to get the problem resolved/ figured out.
I am by fair extremely content with the response she provided me and even more content with her customer service skills. Very kind, patient and understanding of the issue. Thank you so much Mariia.
If I ever have any issue again, I will not hesitate reaching back out to OmniSend Help as the process was super easy and quick.
Wow, this review is like sunshine on a cloudy day! ☀️ Mariia’s customer service skills are truly top-notch, and we’re so happy you had such a fantastic experience. We’ll always be here to help — thank YOU for being amazing!
The app is very easy to use, lots of options, even if you are not experienced with making newsletters, you will be able to learn how to make the most fabulous newsletter campaigns.
The customer service chat is very supportive. I have contacted them so many times because I was not familiar with so many things and didn't know what to do, but they have always been very patient and supportive. Thank you Mariia for your kind assistance and excellent advice.
Thank you for such a fabulous review! 😊 We’re thrilled to hear that even without newsletter experience, you’re creating masterpieces. And Mariia’s patience? We might need to bottle that up for the rest of us. 😉 We’ll be sure to share your kind words with her. We’re always here to help, no matter how many questions come our way!
This is what I call customer service at its best, EXCELLENT Support via chat app with Didem. She helped me solve a problem with ease. She explained and guided me through the whole process in no time.
This is exactly what we strive for — helpful, clear, and speedy support! Didem will be so happy to hear she made a difference. Thanks for sharing your experience — we truly appreciate it!
Eduarda was so on point, she helped me to fix my email sender issue that damaged my recipent volume and helped understand why photos doesnt show on the email marketing - she is great
Eduarda is definitely on top of her game! 😊 We’re thrilled she could help you with your email sender issue and photo visibility—she’s one of the best at breaking things down! Thanks for the glowing review—we’re always ready to tackle the tricky stuff for you.
We have some DNS issues, but support team menbers(especialy Ms.Sanya) were very kindly and taught me how to set up for this.
Because we are using Japanese host provider and I dont have any knowledge. Then I think they are not easy to check this time.
But finally issues are cleared!
So many greatfull apriciate for this.
Hi there,
Thank you for sharing your experience! We’re glad to hear that Sanya and our support team were able to guide you through the DNS setup process, especially with a host provider that was unfamiliar. We appreciate your patience and are thrilled everything was resolved.
If you need any more help or have further questions, don’t hesitate to reach out—we’re here to assist you!
I have tried multiple email services, but this one so far is the best customer support, and I love that it includes SMS. It integrates easily, and the features are awesome. I used to have multiple apps for various features I wanted on my website, but this one has everything. Customizing is also simple, and scheduling is easy, which is one thing I was looking for!
Thank you for the amazing feedback! 😊 We’re thrilled to hear that Omnisend is ticking all the boxes for you. Simplifying your marketing while keeping things powerful and easy is what we’re all about. We’re excited to keep supporting you every step of the way!
So far very happy with the process, had some issues where I didn't know how to fix one of my flows, customer care team was very quick and efficient!
Glad to hear you’re happy with the process! Our customer care team is always on the ball — quick, efficient, and ready to make any flow hiccup a thing of the past. Here’s to smooth sailing ahead! 🚀