Reviews (5,976)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

November 7, 2024

THIS APP ALWAYS CHARGE EXTRA MONEY WITHOUT OUR PERMISSION .We are charged additional $69 on Oct 26th except for the $183 monthly billing ,and they told us to give us 180000 credit ,we actually use 18282.
TOO EXPENSIVE .NEVER USE THIS COMPANY .

Rugaustralia
Australia
About 2 years using the app
Omnisend replied November 13, 2024

Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, and we’re here to clarify and ensure transparency regarding your billing.

As ...

December 28, 2024

I have truly enjoyed Omnisend system. But the customer service takes days to get something resolved. Which affects the retargeting side of marketing for business.

Baddies Shop NSJ
United States
26 days using the app
Omnisend replied December 31, 2024

We’re sorry to hear that the service you received didn’t meet your expectations — that’s certainly not the experience we aim to provide. That said, we’re glad to see that our ...

November 13, 2024

They will increase price for no reason, and stop giving you options to choose.
the first time they over charged me by 70 dollars, I contacted them, got a refund, and this time they went from 30 40 a month to 80 a month, WITHOUT notifying me.

EqualRXN
United States
4 months using the app
Omnisend replied November 18, 2024

Thank you for sharing your concerns with us. We truly value your feedback and would like to provide some clarity regarding how our quarterly plans work and address your ...

February 16, 2025

I have uninstalled Omnisend Email Marketing. I still get discount popup on my Shopify site. It does not stop . Every time I open my Shopify site the popup appears. I tried to stop it and uninstall but the popup still appears.I don't want it to appear.

Tese' Woodworks
United States
2 days using the app
Omnisend replied February 18, 2025

Thank you for sharing your experience. We’re sorry to hear about the issue you encountered with the signup form.

Our senior support specialist has thoroughly investigated ...

November 29, 2024

Bad customer service. Unreliable email sends.

Vermont Nut Free Chocolates
United States
Over 2 years using the app
Omnisend replied December 2, 2024

We’re truly sorry to hear that the support we provided fell short of your expectations. We sincerely apologize for the inconvenience caused by the slight delay in delivering ...

Edited February 4, 2025

Awful.
The support is absent and it's not working.

Of course they provide a reply using chatgpt to try to cover the fact that they are just awful.

Aurora & Co.
United States
About 22 hours using the app
Omnisend replied February 3, 2025

We understand your frustration and appreciate your concerns. After a thorough review by our Compliance team, a decision was made to deny our services in accordance with our ...

October 24, 2024

BE AWARE - they don't disclose this before installing the app.

"Kindly note that as of now, the Omnisend logo can only be removed from your Forms and Campaigns if you are subscribed to one of our paid plans, either the Standard or Pro plan."

I could maybe go with Omnisend logos showing up on the bottom of an email, but not on a sign-up popup! That makes the free plan pretty much useless.

Also, ...

Ohdita
United States
1 day using the app
Omnisend replied October 29, 2024

Thank you for taking the time to share your experience with us, and I’m truly sorry to hear that it fell short of your expectations. I understand how frustrating it must have ...

September 16, 2024

Their customer service is really bad, it takes forever for them to answer and even when they do, most of the time it's not clear what they're saying and they always send you to read articles instead of actually wanting to help.
and also they chraged me for 10$ idk why, cus im on the free plan!!

Harmonique
Israel
5 months using the app
Omnisend replied September 19, 2024

Thank you for sharing your feedback with us. We genuinely appreciate it and are sorry to hear about your experience.

Regarding your concerns about customer service, we ...

September 29, 2024

This is a scam company with fake pricing, and the monthly package fees will increase by themselves.

Ctronics
China
About 2 years using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, ...

September 29, 2024

After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!

uk.ctronics
China
6 months using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, ...