Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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I got the best support from Saleh which was really. problem I was trying to solve for hours worked in a minute he's the best
Thank you so much for your kind words! We’re thrilled to hear that Saleh was able to help you solve your problem so quickly. He truly is the best! We might need to consider cloning him hehheh 😁
Fast help with problems! Very good and fast support!
Thanks for the kind words! We’re glad we could sort things out for you in a flash!
I signed up to omnisned 3 hours before my store was going live with zero idea how to do anything or verify DMARC records or any of that stuff. Maria was my support agent on live chat, and she was brilliant; she walked me through everything step by step until I did it, and I'm happy to say my emails are landing in the inbox; thank you, Maria, absolute legend.
Wow, jumping into Omnisend just hours before your store went live? Talk about pressure! 😅 Huge kudos to you for pulling it off, and to Maria for being the legend that she is! We’re thrilled to hear your emails are landing safely in inboxes. If you ever find yourself in another email marketing adventure, you know where to find us—Maria’s ready to save the day again! 🚀
The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.
Hello there,
Thank you for your thoughtful review! We're thrilled that Omnisend is driving valuable results for your marketing campaigns and helping you generate additional sales. It's great to hear that the setup process was smooth and that Johnny provided the fast and competent support you needed during your store transition.
Your recommendation is much appreciated, and we're here to continue supporting your success!
I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that.
Thank you so much for the great review! We’re so glad to hear that Dilara could get you back on track quickly. 😄 We (real humans) will be here whenever you need us, ready to keep things running smoothly for you!
Sila helped me to fix the issue I got when I was struggling some problem on the mobile version. Very kind and wonderful Service! I will keep going to use. I recommend this app to other shop owners too!
Big thanks to Sila for saving the day (and your mobile version)! 😄 We’re thrilled to hear you’re sticking with us, and we appreciate the recommendation. Here’s to many more smooth sailing experiences!
the best for email marketing, best customer service !
Wow, thank you for the kind words! 🎉 We love being your go-to for email marketing, and our customer service team is doing a happy dance right now! 💃 If you ever need anything, we’re always here to help!
Bad customer service. Unreliable email sends.
We’re truly sorry to hear that the support we provided fell short of your expectations. We sincerely apologize for the inconvenience caused by the slight delay in delivering your emails. We understand how critical timely communication is, and we deeply regret any impact this may have had on your campaigns.
Please rest assured that the issue was resolved the same day, after a few hours. Following up on the matter, our senior support specialist reached out to offer further assistance and ensure everything was fully addressed.
We are continually working to improve and will take steps to prevent such situations from occurring in the future. If you have any questions or concerns, please don’t hesitate to reach out. Your feedback is incredibly important to us, and we are committed to earning back your trust and improving your experience with Omnisend.
Omnisend has everything a small business needs to success at email marketing as well as great customer service. Any time i have had a problem, they have been there.
Hello there,
Thank you so much for your kind words! We're delighted to know that Omnisend has been a great asset to your business and that our support team has been there for you when needed. We’re committed to helping you succeed with your email marketing, and it’s wonderful to see it making a difference.
If you ever need anything, don’t hesitate to reach out—we’re always here to help!
We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful.
Sila resolved my issue in a matter of minutes and guided me through the resolution.
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process.
We appreciate your continued trust in Omnisend!