Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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I've been using this app for a few months now and it's been great. I have used a few different email automation apps in the past, and they were clunky to work with or didn't have the features I needed.
Today, I was trying to do something with my audience segments and couldn't figure it out on my own. I reached out to the customer service chat for help, not really expecting to get more than what I found in the troubleshooting articles.
But I was pleasantly surprised!
Kayque was incredibly patient while helping me figure out some logistics when it came to sign-up forms and audience segments. In the end, we were able to find a resolution for my inquiry. He answered all my questions and didn't quit until we figured it out together. I appreciate his determination to ensure I had all the info I needed to achieve my goal.
Great customer support, guys!
Thanks for the awesome review! We’re thrilled to hear that Kayque had your back with those audience segments, customer support is our middle name! If you ever need more help or have questions, don’t hesitate to reach out. Happy marketing, and we’re so glad to have you on board!
Maria is so helpful and a quick responder! Best Email Marketing third-party app on the market.
Thanks for the awesome review! Maria is a rock star, and we’re convinced she’s got a secret coffee supply keeping her on her toes! ☕️ Glad to have you with us!
perfect tool and just great online service
Thanks so much for the kind words! We’re thrilled you’re loving the tool and our service. If you ever need anything, just give us a shout!
super appli.
Le service chat, avec Chaymae, est tres reactif et d'une grande aide.
Merci beaucoup! We’re so happy to hear that Chaymae’s chat support made a difference. Quick and helpful service is what we aim for, glad we could assist!
I have been very impressed with the service received by the Omnisend team. They are knowledgeable and quick to sort out any problem. I am not very technical and found them really supportive and helpful. I trusted they would be able to help me and they did. Thanks to Johnny but there were others that were equally great!
Not very technical? No problem! That’s why we’ve got Johnny and the rest of the team ready to help (and make the tech stuff less scary). Thanks for the lovely feedback, we’re always here for you!
Saleh helped me during 1hour, I finally solved my problem thanks to him.
Thank you for sharing! 😊 We’re so glad to hear Saleh was able to help you out. Honestly, we’re starting to think we might need to clone him! 😄 If you need anything else, we’re always here for you!
Easy to contact for help. Very customizable and easy to use. Great system!
Our interface might be smooth, but it’s nothing compared to how smooth your review was! 😄 You just made our day—thank you!
Omnisend Crew is so wonderful.
We had some issues initially, but they handled it all professionally and resolved our problems within minutes.
I especially want to thank Mariia, who was helpful and kind in dealing with our dispute.
Thank you for the kind words! We’re thrilled Mariia could step in and help resolve things so quickly. We’ll be sure to pass on your appreciation, this will make her day!
So far it's been super helpful and easy to use once you get the technical part established! But the support is great to walk you through it!
Thanks a ton! 🚀 Getting through the tech stuff can feel like solving a puzzle, but we’re thrilled our support team could help you piece it together. Now you’re all set for email marketing greatness! If you ever need a hint, we’re just a click away!
Best customer support, great value email marketing app
Hello there,
Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to providing the best service and features to support your success.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!