Reviews (6,026)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

November 30, 2022

I've been using this Omnisend tool for a year, and the new builder is too easy to use ready-made templates are excellent, and the most fantastic Customer Support team is just mind-blowing. Whenever I get stuck, I just hit my problem in their inbox, and they do their best to resolve it. You guys are doing a great job, including Kristina, Nikola, Olesia, Yuliia, Salma, Deniz, Stefan, Sanya and others. I highly appreciate your hard work. May God bless all of you.

Luxor PK
Pakistan
Over 2 years using the app
February 27, 2023

Andres was most helpful in triaging and issue I had. It was a simple task and he educated me while not making me feel embarrassed by what I overlooked.

Fly's Nest Vintage
United States
Over 2 years using the app
November 17, 2022

Omnisend is just an excellent marketing app; if you are stuck and need help fixing problems, the Omnisend support team is always available. Whenever I got stuck, I chatted online and got the solution every time. I highly recommend it because it's so easy to use and, most importantly, its team is impressive, as I know Deniz, Nikola, Olesia and Yuliia. I really appreciate your work. You all guys are doing a fantastic job...

ImperialHomes.pk
Pakistan
Over 2 years using the app
November 6, 2014

Brilliant! simply put this should be a paid for app.

whtshirtmakers.com
United Kingdom
Over 2 years using the app
October 31, 2017

Easy, fast , best way to send emails to my customers. Thank you !

Cashbox Electronics
Romania
Over 2 years using the app
April 19, 2019

Just migrated from Mailchimp, so far I'm loving it. In fact, I can now stop using other apps for creating forms and such. It's very user friendly, so I recommend it 100%

Crisobela
Colombia
Over 2 years using the app
January 4, 2018

I don't know how many apps I've tried and uninstalled since finding this one. But, I LOVE this app! It has helped my campaigning so much more than Mailchimp. I love that this app is an all in one app with added features for pop ups and other marketing. I highly recommend. I am still currently on my trial before upgrading to premium. It's well worth it!

Monsta Supps
Australia
Over 2 years using the app
January 27, 2023

I had an issue with a pop-up and I got a response by the customer service a few minutes later. I was helped by Matija and we sorted it out very quickly. Thank you

WeirdBrain Creation
France
Over 2 years using the app
April 29, 2020

Better and clearer than Mailchimp. I think it is cheaper as well. I find myself able to create quicker emails, and it allows for automation. I can auto-tag people who sign up through a specific sign up form, which is GREAT. Downside... I cannot seem to be able to create a thin and trim email capture that could blend in with a page. All capture forms are big, or landing pages. We're working with it though.

by Laura Woj
United States
Over 2 years using the app
March 4, 2022

I just switched over to this app and so far, I am so very pleased. First, it is super easy to use. I set up several automations very easily and just completed my first campaign. I am also impressed with the dashboard that tells me who has visited and where they landed. I am looking forward to exploring Omnisend more and jut know it will increase my revenue.

April B Jewelry
United States
Over 2 years using the app