Reviews (6,036)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like email automation, SMS marketing, sign-up forms, and subscriber list management. Its seamless Shopify integration and a free plan for new businesses are particularly valued for cost savings and ease of use. Customer support is praised for quick responses and effective issue resolution through chat, email, and video tutorials, enhancing marketing efforts and customer engagement.
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Thank you for the help Diego; prompt answers when requested and resourceful knowledge. Really helped me to make the whole process easy and clear to understand.
Omnisend has absolutely the best customer service with quick responses and remedies. Bassma demonstrated so much patience with me in trying to set up my newsletter pop ups. I especially love how they recently upgraded their email templates! Easy to use and great designs.
Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service.
Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP.
The pricing: confusing
They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not.
The features: rigid
If you're a seasoned email marketer, you're going to be frustrated by the lack of available features and customizations. If you're going to rely on Omnisend's templates, please run. They are awful and not at all customizable beyond colors and fonts (if they even have your font). You're going to spend a LOT of time creating emails and making them look good.
The reporting: What reporting?
Stop expecting customers with small list sizes to pay hundreds of dollars a month for impactful reporting. Every metric that will help you is paywalled. If you're not a data-driven organization, this ESP is for you. If you're not data-driven, fix that TODAY.
The customer service: A joke
Every time I've run into an issue - which is often - the customer service is lackluster and lacks accountability or follow-through. Documentation online of often outdated and/or missing key information.
As a company: Disappointing
I stopped using Omnisend after getting an invite to a virtual summit a couple of years ago and there were ZERO women speakers. It's 2024. You couldn't find one non-white man to speak on a panel? Embarrassing.
Hello!
Thank you for taking the time to share your feedback. We appreciate your input and apologize for any frustration you've experienced. We're continuously working to improve our platform, and your insights are invaluable. We understand your concerns and are actively addressing them to enhance the overall user experience. If you have any specific suggestions or questions, please feel free to reach out to our support team. We value your feedback and are committed to ensuring a positive experience for all users.
Luiz was super helpful. He was able to transfer my SMS credits over to my balance in just a couple of emails. The service still has to improve before it's completely user friendly but it does 95% of what you'd want.
We appreciate how easy it is to get our email service up running on our store. As a small business starting up being able to set up on a FREE service and upgrade when we have viable sales and customers to premium shows Omnisend is a first choice for those looking for a fair and honest company, as well as providing a top notch email service.
This is a great app! Super easy to use and just sent my first campaign with it... we'll see how it goes. Would definitely recommend!
Easy to understand, get the hang of it right away, easy to customize and make it your own look even with template, saved me tons of time. Would like to make the image quality rendering better, and modify the templates to be a bit cleaner.
Thank you for your sincere feedback, we will pass it on to our product team. If you feel the image quality issues could be related to a bug, please reach out to our Customer Support Team at support@omnisend.com and we will take a look!
everything runs smoothly. perfect and super fast customer service too. I would 1000% recommend this email app. deniz was incredibly helpful!!!!!!!
The customer service is why I’m signing up. Josh made it simple and easy for me to understand and now I am on my way to automated marketing through email and SMS. I look forward to seeing the results and ROI.
Remarkably easy to use, as well as customize. Great alternative to MailChimp who give no support to free users. In fact I think Soundest is better than MailChimp with it's easier to use interface.