Reviews (6,026)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

November 20, 2019

I used it for an email campaign. Very user-friendly. I got responses immediately. People are already asking questions.

Fitness Trendz USA
United States
Over 2 years using the app
Edited May 6, 2019

I've just made a switch to Omnisend for better integration. I love it so much! Very user friendly & allows me to create beautiful emails for my customers :) Thank you!

AURABOTTLE.CO
Australia
Over 2 years using the app
February 2, 2017

Simply the easiest and best to work with.

Kendras Boutique1
United States
Over 2 years using the app
January 1, 2019

good app have use before..........................................................................................................................................

Army 1157 Kits Ltd Veterans Owned Business
United Kingdom
Over 2 years using the app
August 30, 2018

user friendly, responsive, and definitively effective. Support is exceptional

Mobile Shop Us
United States
Over 2 years using the app
January 13, 2020

Amazing app for any Shopify store easy to use templates and navigating through the tabs. Getting ready to start my first campaign looking forward to it.

Twins Fashion International
United States
Over 2 years using the app
February 8, 2022

I've been using this app for about 2 years now. I chose it because it was a more cost-effective option than Klayvio and because it integrates so well with Shopify. It makes it easy for me to maintain a consistent email marketing program, and deliverability has been excellent. Recently, I reached out to customer service to help me create a sunset sequence to clean my list of unengaged followers. It's unfortunate that a sunset workflow isn't already built in to the app, and I'll be honest - my first few attempts to get help from customer service were not great. But I persisted in asking questions and finally an agent named Kristina reached out to me and not only helped outline the workflow for me to copy, but created a Loom video to show me exactly how to do it. Now that's the meaning of customer service.

Cat in the Box LLC
United States
Over 2 years using the app
January 17, 2022

Easy to use and good service. Especially Kristina helped me fast and with patience :) I recommend Omnisend if you have a business!

Printrollen.com
Netherlands
Over 2 years using the app
January 7, 2019

Honestly, an amazing app and does more than what you can expect. Cant imagine us using anything else, highly recommended!

Lucid Hemp
United Kingdom
Over 2 years using the app
February 13, 2023

Really great customer service - even for non technical savvy people like me - Luiz and Baarath were really helpful and talked me through all the steps to get something set up!

Alina Candles
United Kingdom
Over 2 years using the app