Reviews (6,026)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

January 19, 2023

Great customer support from Matija!!! Quick replies and very helpful. This app is simple to use and very useful

Vernice Italia
Italy
About 2 years using the app
July 15, 2019

I'm still in my trial period with Omnisend but it seems really good and the support chat is very quick and helpful.

Londonland Designs
United Kingdom
About 2 years using the app
June 1, 2023

Very good and responsive support, especially Andres. They provided useful information and material to help solve my issue.

Melin UK
United Kingdom
About 2 years using the app
November 13, 2019

I couldn't install the code to integrate my Shopify newsletter and Omnisend, I contacted support and they did it for us that morning. Great support, really fast.

Easy KETO
Canada
About 2 years using the app
November 30, 2022

A littble bit expensive,but their service is great,i think i will keep this app on my store to run our email campaigns.

PIGGOODS
China
About 2 years using the app
August 18, 2023

Omnisend customer support is very attentive and quick! I needed help to replace my existing store with a new one. Baarath was very patient and kind and was able to help me with zero issues. :)

Zaoli Beauty
United States
About 2 years using the app
November 7, 2022

User friendly! And great customer service. Kristina was super helpful in helping me figure out automation!

Blue Sky Ventures
United States
About 2 years using the app
May 5, 2020

The better and powerful Email and contact manager App. Easy to use, very stable, a lot of features and make my stores to improve the conversion rate.

TSDC Webstore
Costa Rica
About 2 years using the app
May 8, 2022

It's easy to use Omnisend to create an email. It help my business soooo much. I will recommend to others

LuckyBop
China
About 2 years using the app
December 8, 2014

I was skeptical at first that this email marketing integration with Shopify was actually easy and simple since I tried other apps in the past only to find out it was super complicated to make small changes. I am a demanding and impatient user and was positively surprised as how easy and good looking my email template came out in no time. Optimized for mobile and just easy to use. I strongly recommend you give it a try!

Maravedis - Rethink
United States
About 2 years using the app