Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

October 2, 2024

Great! Easy to setup and well function

Style Essence
Australia
About 1 month using the app
Omnisend replied October 4, 2024

Thanks for the great review! 😊 We’re happy to hear the setup was a breeze and everything’s running smoothly! If you need anything else, we’re just a message away!

September 6, 2024

Thanks so much to Baarath for all the help we had with the issues we encountered when registering Omnisend
Thank you dear Baarath , I will recommend this APP to people

Beastboard
China
2 months using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Baarath was able to assist you effectively with the issues you encountered during registration. Your willingness to recommend Omnisend is greatly appreciated, and we're thrilled to have your support.

If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible!

September 9, 2024

Dilara replied very quickly, was super nice and helpful! 10/10 customer service, I'm very satisfied!

Innovative.lt
Lithuania
4 months using the app
Omnisend replied September 16, 2024

Wow, thanks for the fantastic review! We’re thrilled to hear Dilara was quick, nice, and helpful. If there were a customer service Olympics, Dilara would definitely be bringing home the gold! 🏅 We’re glad you’re satisfied and look forward to continuing to assist you!

October 3, 2024

Fantastic service by "Mariia"

She was super responsible, almost instantaneous!

Zensora
Hong Kong SAR
About 1 month using the app
Omnisend replied October 7, 2024

Thanks for the shoutout! Mariia’s speed is unmatched — she’s always on top of things! We’re here whenever you need us!

August 1, 2024

Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.

Flying Apple Vintage
United States
Over 1 year using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

August 7, 2024

Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second ♥️ best email marketing provider ever!

mishmish swimwear
Italy
Over 4 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Sıla was able to help you quickly with your domain verification.

We're proud to be your email marketing provider and are always here to support you. 😊

August 15, 2024

STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting sent out you still have to pay. ( what a joke because I couldn’t even get access to the account ) went to my bank and forced the refund on Omnisend as it wasn’t suppling the full goods or service I was paying for. And now the stupid company won’t disconnect from my website and keep sending me emails saying I need to pay money for sms credits but they confirm my account has been cancelled and closed off? But no it hasn’t as if I go on my website the automations are still running, but now I’m not paying so what a nightmare. Sort your workflow and customer accounts out as I don’t want to be associated with omnisend anymore. Remove my details and unlink from my website. Enough is enough!!!

wilkiedesign
Australia
11 months using the app
Omnisend replied August 19, 2024

Hello there,

Hello,

I’m truly sorry to hear about the challenges you’ve faced and the frustration it’s caused. We understand how important it is for our customers to have a smooth experience.

I want to assure you that a senior representative reached out to you previously to confirm the account deletion and provided details about the charges. Additionally, the refund you requested was processed 21 days ago.

If you’re still encountering issues or have further concerns, please review the email from our senior agent. Your feedback is important to us, and we’re here to help resolve any remaining issues.

Thank you for your understanding and patience.

September 29, 2024

This is a scam company with fake pricing, and the monthly package fees will increase by themselves.

Ctronics
China
About 2 years using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.

October 2, 2024

Sila solved my problem in a minute, highly recommended!

The Knotty Ones
Lithuania
12 months using the app
Omnisend replied October 4, 2024

Thank you for the awesome feedback! It sounds like Sila works wonders! ✨ If you have more questions or need assistance, you know where to find us!

November 15, 2024

Easy to contact for help. Very customizable and easy to use. Great system!

True Descent LLC
United States
3 days using the app
Omnisend replied November 18, 2024

Our interface might be smooth, but it’s nothing compared to how smooth your review was! 😄 You just made our day—thank you!