Reviews (6,026)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

December 23, 2022

Customer service is outstanding highly recommend app for its user friendliness. Thanks guys so much

Modern Elements Metal Art
United Kingdom
About 2 years using the app
May 31, 2019

The app is good and as complex as you need it to be. Great customer support to help you through difficult moments.

Jet Mexico
Mexico
About 2 years using the app
April 21, 2018

This app is very easy to use and as a new shopify user, I managed to setup the email and marketing automation workflow within 2 hours. Highly recommended to anyone who is serious at promoting her online business!

Lucas Express
Hong Kong SAR
About 2 years using the app
April 21, 2020

I love how self-explanatory the app is. Also, the integration from Shopify to Omnisend is flawless. Thanks for helping my business grow!

Home Print Shop
United States
About 2 years using the app
Edited July 20, 2019

10 years with MailChimp, I didn't want to give it up but I kinda like this better + there's support

escamastudio
United States
About 2 years using the app
February 25, 2020

I just got started using this app with my Shopify store. The ease of use is awesome! I was able to get started right away. I've created forms, added campaigns all in under an hour! Super excited to keep using Omnisend!

The Old White Shed
United States
About 2 years using the app
September 23, 2019

Just have begun working in the app. Set up was pretty easy but ran into an issue with integration (clearly my issue)...was solved so quickly by the online support!!!! They are super friendly and amazingly helpful!

Shea Reese
United States
About 2 years using the app
February 10, 2023

Salma was so much help. I was struggling to verify my DNS records for my domain and she helped me figure it our super quickly. High recommend her for help. Thank you

Topaz Luxury Swimwear
United Kingdom
About 2 years using the app
April 25, 2018

very easy to use. 5 stars from us

Eightyeight Official
Australia
About 2 years using the app
January 31, 2023

Have been a user of Omnisend for about a year now and it's simply the best email marketing app. What makes it even better is their efficient customer service team. I recently had a chat with Deniz (deniz.i@omnisend.com) about an issue I was facing with videos and gifs and he came through as a saviour. He went to the extent of agreeing to have a look at a reference newsletter I had and then proceeded to make a loom video explaining every step of how to make it! Even friends don't help out that much. So thankful for all the help!

StitchedPoetry
India
About 2 years using the app