Reviews (6,027)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

February 1, 2020

Muy buena aplicación, fácil de utilizar e intuitiva, solo queda ahora esperar los buenos resultados.

Aromaticks
Spain
About 2 years using the app
July 10, 2023

I have been using Omnisend for a couple of years now. It was a mistake not to leave a review earlier because I am extremely satisfied with this app. It is really easy to use, and now they have a new feature to clean up bad emails. The customer service at Omnisend is the best. I have never encountered any issues, and Baarath always responds promptly to my inquiries or provides clear instructions when I come across any problems. All I can say is that I highly recommend this app for campaigns, emails, capturing emails, and more.

Origin Colombia
Canada
About 2 years using the app
March 17, 2016

Great app with easy UI and functionality. Customer service is top-notch.

Ozark Beard Company
United States
About 2 years using the app
April 9, 2019

This app is SUPER EASY TO USE! I just made an entire campaign in under 30 minutes. My first experience was great and I will continue to use Omnisend.

Belle N Mae Designs
United States
About 2 years using the app
Edited March 7, 2022

The platform is a bit complex due to the millions of functionalities, so its handy that they have the best support ever over chat and email. They have a new design builder that is so much better than the previous, now the emails look fresh and it's easier to use.

Dukier
Spain
About 2 years using the app
Omnisend replied January 21, 2022

Hi, there. Thank you so much for taking the time to leave this great review and provide us with your feedback.

You mentioned that the email builder could have more modern-looking design options, so I would be happy to walk you through the steps on how you can get it.

The newest and modern templates can be found in our new email editor. First of all, you will need to access the new builder and then you will be able to access brand new email templates. Feel free to have a look at this article which has a step by step how to process -

https://support.omnisend.com/en/articles/5344515-new-email-editor#h_f159af217a

Thanks again for taking the time to leave this feedback! Justin

March 8, 2023

Omnisend is great. Cheaper than other Email Marketing platforms and really like the interface in comparison to Klayvio etc. Shoutout to our account manager Monika who is always on hand to answer any questions and help out where needed :)

Nifty Gifty
United Kingdom
About 2 years using the app
December 6, 2018

After struggling with MailChimp year after year, I finally found this app. Couldn't be happier with the app & communication. Highly recommended!

C'monStore
Türkiye
About 2 years using the app
December 6, 2021

I used this App to help me with my abandon cart and email campaign. super friendly and easy...love it

J'adore Scrubs
United States
About 2 years using the app
November 22, 2018

Pretty sweet app! works great and was easy to create a fun little campaign. I would definitely recommend.

www.LUMiON.io
United States
About 2 years using the app
March 30, 2015

It will absolutely will blow you away at how fast these people answer your questions and help you out. A pleasure to do business with them, and their app is very intuitive and easy to navigate. Well done!!!!

Little Lace Box
United States
About 2 years using the app