Reviews (6,043)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like email automation, SMS marketing, sign-up forms, and subscriber list management. Its seamless Shopify integration and a free plan for new businesses are particularly valued for cost savings and ease of use. Customer support is praised for quick responses and effective issue resolution through chat, email, and video tutorials, enhancing marketing efforts and customer engagement.

May 28, 2021

Amazingly powerful tool once you learn how to use it. Has been incredibly useful for connecting with customers, following analytics and creating campaigns.

Remix Plastic
New Zealand
About 2 years using the app
September 3, 2018

Simple and easy to navigate and use! Keep it up!

Hira Fashion
Germany
About 2 years using the app
August 31, 2022

They have a great support team. They explained their data and their function well and I got what I needed. While some things need improvement (features), I would really recommend this platform.

uni
Hong Kong SAR
About 2 years using the app
June 12, 2014

WELL. I haven't gotten into the whole app yet to see what it's about, but I can go ahead and say it's easy to navigate!

Cecil Lee
United States
About 2 years using the app
January 25, 2019

So easy to use and great for personalisation of emails. First email campaign done in no time. Love it!

Owen St
Australia
About 2 years using the app
Edited April 15, 2016

Soundest is a combination of an email auto-responder and a cart abandonment recovery app plus a tight integration with the eCommerce workflow through various features to help us engage our customers via emails. The free plan offers basic email newsletter (15K free emails) and sign-up box features while the premium plan comes with all the bells and whistles. I like that it is specifically built with eCommerce in mind so the features they offer and the user experience are very natural fit for a online store owner. I've only used it for 24 hours and I have already setup sign-up box, pop-up box, welcome email series, and abandoned cart recovery email series for my store. Using their templates and designers made creating emails a breeze. Their support via Chat was fast and responsive as well. Though my experience with it is still brief, with their pricing being competitive to Mailchimp yet comes with more relevant features, I would recommend it for eComm store owners.

On Obsession
United States
About 2 years using the app
Edited March 31, 2019

Works like a charm!
The customer service was fast, but the app was faster as it fixed my problem for me. Would recommend anyone to use this on their website!

Brim Full of Asha
Indonesia
About 2 years using the app
October 9, 2019

After about 2 weeks of using the app I can say I am very pleased. I've used the app to set up my pop-up newsletter form, automate my newsletter welcome series, automate my abandoned cart series, & I created my first campaign. The only thing I haven't quite figured out is how to segment my audiences.

A Beautiful Struggle, Inc.
United States
About 2 years using the app
April 26, 2020

We've used Omnisend for a few months now and we've had great results with our email marketing campaigns. Their design tools are very intuitive and easily create professional looking emails, even without the use of templates. Their free plan is very generous and has allowed us to scale our business without incurring heavy costs. We highly recommend it!

The Cascadia Soap Co.
Canada
About 2 years using the app
June 12, 2014

Easy tool and able to let us customize the contain that i want. it is a great tool that i never use before.

Little Castle
Singapore
Almost 2 years using the app