Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

September 20, 2024

Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!

GSWF
United States
About 2 months using the app
Omnisend replied September 23, 2024

Uh-oh, Maria is getting a big head now! 😂 Thanks for making her day — and ours too! We’re so glad to hear that Maria was able to assist you with SPF and DKIM. If you have any more questions or need further help, feel free to reach out. Happy emailing!

July 24, 2024

Definitely recommend.
We have been using Omnisend for almost 3 years and love it. They have continued to make improvements and their support is quick, helpful and human rather than bot. Most recently Maria helped us work through an issue.

Hacea Coffee Source
United States
Over 3 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review and recommendation! We're delighted to hear that you've been satisfied with Omnisend for nearly three years and appreciate our continuous improvements. It's great to know that our support team, including Maria, has been quick and helpful in assisting you. We value your continued trust and look forward to supporting your future needs.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

October 24, 2024

BE AWARE - they don't disclose this before installing the app.

"Kindly note that as of now, the Omnisend logo can only be removed from your Forms and Campaigns if you are subscribed to one of our paid plans, either the Standard or Pro plan."

I could maybe go with Omnisend logos showing up on the bottom of an email, but not on a sign-up popup! That makes the free plan pretty much useless.

Also, they failed with the first try of communication. After a long wait, I received a quick reply that didn't address all my questions, and then they just stopped responding altogether. I spent an entire day trying to figure out how this app works, but at least I discovered these issues early, giving me the chance to switch to a different app.

It makes me wonder, how can you build a business with this kind of customer treatment?

Ohdita
United States
1 day using the app
Omnisend replied October 29, 2024

Thank you for taking the time to share your experience with us, and I’m truly sorry to hear that it fell short of your expectations. I understand how frustrating it must have been to discover the Omnisend logo on your sign-up popup and to feel that our response didn’t fully address your concerns. That’s not the experience we aim to provide, and your feedback helps us improve.

The Omnisend logo appears on forms and emails within the Free plan as part of a balance that allows us to provide powerful tools at no cost. With the Free plan, we offer a suite of advanced marketing features – including automations, forms, product reviews, integrations, SMS and push notifications channels, as well as live chat support available 24/7, 365 days a year – all of which can be explored without a paid subscription.

Having our logo on communications created within the Free plan helps us keep it accessible and free, while also allowing businesses to use many of the same capabilities found in paid plans. This way, we can continue supporting businesses of all sizes, including those just starting out, while also offering a seamless upgrade path that removes the logo for those ready to access even more premium features.

I’m sorry to hear that our first response missed the mark; that’s certainly not the standard of support we aim to deliver. As we approach Black Friday and Cyber Monday, our response times might be a tiny bit longer than usual, but please rest assured that we’re doing our best to assist everyone as quickly as possible. If there’s anything we can still clarify or assist you with, please let us know – we’d love the chance to make it right. Thank you again for helping us improve, and we wish you all the best with your email marketing journey.

September 15, 2024

"In four months, the monthly fee increased from 20 USD to 100 USD. Why are the charges getting higher and higher? No detailed fee breakdown has been provided, nor has any explanation been given as to why the charges keep increasing.

Some Mugs
Hong Kong SAR
7 months using the app
Omnisend replied September 18, 2024

Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached out to you via email with a detailed breakdown of your charges and an explanation of the pricing increase.

To provide a more general overview, our billing system works based on the size of your audience. Each billing cycle, we calculate the number of subscribers and non-subscribers you have, which places you in a specific pricing tier. As your contact list grows, this requires more email credits, which is reflected in your subscription cost.

It’s actually a good sign for your business that your contact base has increased, but we understand that rising costs can be concerning. If you’d like to reduce your fee, we recommend cleaning your list by removing inactive or old contacts who aren’t engaging with your emails. Segmenting your audience can help lower costs, and you can follow these instructions to do so: https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts.

We hope this helps clarify the situation, and if you have any further questions, feel free to reply to the email we've sent to you. We will be happy to further clarify any concerns you might have. We’re here to help ensure that you’re getting the best value from our service.

November 13, 2024

Great app and support from Mariia. Highly recommend to try it out :)

Kudreshov Lingerie
Lithuania
2 days using the app
Omnisend replied November 15, 2024

Appreciate the recommendation! Mariia and the team are doing a little happy dance—thanks for making our day brighter. 😄

October 17, 2024

Je recommande cette aplication parce qu'elle a plein de potentiel dans mon busness, elle m'aide elargir mon cercle de client fais en sorte de les garder dans un long terme et plus besoin de faire des pubs pour faire des ventes.
Un support avec une equipe tres doue et fiable tel que 'Mathías' qui m'a aider recemment a resoudre un soucis que j'avais apres avoir parler avec plusieur membre mais qui n'ont pas pu m'aider et en quelque seconde ce monsieur m'a donner le sourire je suis connnaissant

Vision Vénusienne
United States
5 months using the app
Omnisend replied October 21, 2024

Merci beaucoup pour votre commentaire chaleureux! 🌟 We’re so glad Mathías could turn things around for you in just seconds, he’s got a real talent for that! 😊 If you ever need more smiles or support, you know where to find us. We’re always here to help (and maybe share a few more smiles along the way)!

July 23, 2024

I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!

CocoAlexandra
Hong Kong SAR
About 4 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that Baarath was super responsive and helpful in resolving your issue with the automation email. We're committed to providing prompt and effective support to ensure everything works smoothly for you.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

September 3, 2024

Best customer support, great value email marketing app

Elite GPS
Australia
4 months using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to providing the best service and features to support your success.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

November 11, 2024

I got say :thanks a lot,Thiago.really helpful

CRAZY DIAMOND DRIP
United States
2 days using the app
Omnisend replied November 13, 2024

Thank you so much! We’re thrilled Thiago could help out, he’s pretty much our customer support MVP around here. Reach out anytime, we’re always here to help!

September 29, 2024

After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!

uk.ctronics
China
6 months using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.