Reviews (6,028)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

Edited March 22, 2023

Salma was super helpful! Yet another positive support experience from Omnisend support. I wish every large company had such responsive tech support.

Etta Gray Jewellery
United Kingdom
Almost 2 years using the app
Edited March 14, 2022

One thing I have to say about this app is that they have great customer support! Being new to setting up auto emails Diego was sooo responsive (even on a Saturday night) with any problems questions that I had and then was VERY impressive with follow ups! Even if an app is great if you cant get in touch with customer service than it can be a frustrating experience...especially for small biz owners like us who wear so many hats and have little time!

Sweetwater Labs
United States
Almost 2 years using the app
April 8, 2022

Bonne application jusqu'ici, je l'ai téléchargé il y que 3 jours mais mes mails fonctionne comme je veux. J'ai contacté l'équipe support après avoir installé l'application pour des questions et le paramétrage de notre adresse d'envoi. Kristina de l'équipe support était disponible, très réactive et a su répondre à mes questions de manière très complète. Le support à l'air top alors je recommande.

Myras
France
Almost 2 years using the app
December 13, 2022

Salma did amazing with helping me when I changed emails and couldn't access my old one to verify the change in ownership. I am very happy with the customer support I received and highly reccomend this to any small business owner

Oodles of Doodles
United States
Almost 2 years using the app
September 16, 2016

This app is great. It works better than mailchump

New Ava Shop
United States
Almost 2 years using the app
November 23, 2022

Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool! Luiz is very cool!

Union Made Stickers
Canada
Almost 2 years using the app
Edited May 29, 2019

Great app. It's really simple to use and produces beautiful emails. I was overwhelmed by some other services. Thanks

Helm & Home
United States
Almost 2 years using the app
February 26, 2018

Thanks for coming back so quick to our queries, also enjoyed the Webinar on Customer Retention a couple of weeks ago - some great stats and tips. Cheers!

Extreme Conditions
United Kingdom
Almost 2 years using the app
March 8, 2021

This app is everything you need for email marketing and customer service or engagement. Beginner friendly and beautiful interface for professional-looking email campaigns or automation, for free or budget-friendly price plans

Elite Island Designs
United States
Almost 2 years using the app
February 17, 2023

very helpful support and the wheel doublet our subscription from pop up! The price is good to, happy to work with omnisend team for our shop razvanidicel.ro

Răzvan Idicel
Romania
Almost 2 years using the app