Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

December 13, 2023

I tried multiple email apps before and Omnisend is the best. The support team is fantastic and their rate is more affordable than other comparable apps. They have all of the necessary features needed and creating email newsletters is easy. Highly recommend!

Vani Cosmetics
Canada
Almost 2 years using the app
October 18, 2022

Best email client for email and sms all in one, also awesome customer service. My favorite email client I have used, and they are always adding new fetures.

MrInkwells
United States
Almost 2 years using the app
January 7, 2019

We have been looking for an email marketing app for so long and couldn't find one that fits a small business' needs until we found Omnisend! It's so easy to use, the fact that you can use the free plan is perfect because we will definitely stick with Omnisend once our business grows and use the paid plans that look so exciting. It's smart, easy and lovable. Thank you!

Millions Beauty
United Kingdom
Almost 2 years using the app
Edited April 15, 2020

We had previously been using Mailchimp and switched over to Omnisend. So far am very pleased with the integration with Shopify and the program itself is very user friendly and intuitive with good templates.

Preppy Pimp
United States
Almost 2 years using the app
December 23, 2022

Luiz was great. Very prompt , professional and easy to understand. Thanks for the great customer service.

Rebelle Theory
United States
Almost 2 years using the app
February 3, 2022

The app does what it should do, and does it well! Sometimes things might be a bit difficult to figure out, but their support is second to none. Especially Bassma, who has been such a great support and real life saver at times for me! Nothing is a problem and she's always ready to help with smile. Absolutely recommend!

Brickwalls and Barricades
Netherlands
Almost 2 years using the app
November 1, 2022

The customer services, we received from Nikola, is really amazing and exceed from our expectation. Appreciated!

mamakuskin
New Zealand
Almost 2 years using the app
June 23, 2016

WOW!

As a new business owner, I must say Soundest has been amazing. I was able to customize my campaign newsletter specifically for my store. It was very easy to follow. Once I created the perfect email, all I had to do was press send. It was seriously that simple. I've tried other apps and ran into difficulty. Will definitely remain a user of Soundest.

Shoe Dolls
United States
Almost 2 years using the app
August 30, 2022

We have been using Omnisend for quite some time. As a European user, it covers all our needs regarding email/SMS/GDPR/automation and more! Always a great help and very reasonable price-wise.

Greenphones
Norway
Almost 2 years using the app
Edited February 20, 2018

great app! Easy, lean, self explaining, great documentation. Amazing Customer Service - very quick response and super helpful. Highly recommended

Merinokidseu
Germany
Almost 2 years using the app