Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

April 7, 2018

Amazing app with a lot of features needed for success. Easy to use, highly recommended! Thanks a lot!
Monika

Hammockup
United States
Almost 2 years using the app
January 22, 2017

Good app.

It's very easy in use. Not a big amount of templates, but you can customize any of them to get exactly what you need. I prepare email campaign with soundest in 10-15 minutes without any html editing or smth special. All letters are really good-looking and professional. And the best part is stats. It's very helpful and easy to understand as well. Soundest is definitely a good choice for beginner, but I don't know how it fits for email-marketing guru. I need inform letters, new products announcement, promo letters and it fits perfect for me.

Shakaaroma
Ukraine
Almost 2 years using the app
January 2, 2020

i was having trouble verifying my email and Katherine stepped in and fixed the issue in just a few steps! Great customer service!

Light The World Boutique
United States
Almost 2 years using the app
February 10, 2022

Such an awesome support team. Sarah, Kristina, Yevhenii, Kotryna guys you are doing an amazing job. Keep up the good work.

LAAM
United States
Almost 2 years using the app
November 22, 2018

Love it. I just launched my first campaign and it was so easy. This ap as so many features. It even has a live feed of what products customers are viewing at any given time. Can't recommend it highly enough.. Thank You so much

Shop Forever Now
Australia
Almost 2 years using the app
June 23, 2022

I've been using Omnisend for over a year now and have had no issues whatsoever, especially with the great support team including Baarath who helped with a domain key issue. The dashboard is great and automations have made tens of thousands even when left on for the past year. Very easy to use and would happily recommend to any e-commerce store.

The Ring Shop
United Kingdom
Almost 2 years using the app
June 7, 2018

Seems great so far! Very easy to use, especially if you have some basic design knowledge. Just scheduled our first email. Fingers crossed!

Designs By Bring It To Life
United States
Almost 2 years using the app
July 17, 2014

Fantastic! Up and running with first email ready to go in an hour. Very easy and intuitive.

DR Physique Limited
United Kingdom
Almost 2 years using the app
March 20, 2023

I am so happy to have found Omnisend. Their customer service is outstanding. The deliverability of my emails is better with Omnisend and is so easy to use!

MacondoForever
United States
Almost 2 years using the app
February 23, 2023

Spoke to Olesia and she responded straight away answering all questions immediately and with ease!
Was very helpful!

El Monte Apparel
Australia
Almost 2 years using the app