Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!
Hello there,
Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It's great to know that Maria provided you with professional and quick assistance with your domain query. We're committed to offering exceptional service and are glad to have met your expectations.
If you need any more help or have further questions, please don't hesitate to reach out. Thank you for choosing Omnisend!
Maravilhoso atendimento, a Maria me ajudou muito
Thank you for your kind words! We’re so glad to hear that Maria was able to help you out, she’s amazing at what she does! If you need anything else, don’t hesitate to reach out.
Obrigado!
Omnisend is making sales from day 1 and their support was very quick and helpful.
Hello there,
Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out.
We appreciate your feedback and are excited to keep supporting your business growth!
Sila was able to help with all my concerns and my automations, great service!
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations.
If you have any more questions or need further help, feel free to reach out!
Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.
Hello there,
Thank you for your detailed review! We're delighted to hear that Omnisend has been a beneficial tool for your business, making things easier and providing valuable resources. It's great to know that our customer service has been responsive and helpful, and that our platform's usability and pricing align well with your startup needs. We're thrilled that Omnisend fits so well for you and look forward to continuing to support your business growth.
If you have any questions or need further assistance, we're always here to help!
I couldn’t be happier! The customer service is great—always responsive and helpful whenever I have questions. The user interface (UI) and user experience (UX) are also top; everything is intuitive and easy to navigate. Highly recommend this app to anyone.
Thank you for the wonderful review! We couldn’t be happier to hear that you’re enjoying our customer service and user experience! Not going to lie, we think we’re great too! 😄 Jokes, aside, if you ever have more questions or need assistance, we’re just a click away. Your recommendation means the world to us!
Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes.
The Omnisend customer service team was very responsive and fast.
would recommend
Hello there,
Thank you for your review! We're thrilled to hear that Dilara was able to quickly diagnose and solve your issue, despite its complexity. We're glad that you found our customer service team responsive and fast. Your recommendation means a lot to us, and we're here to continue providing excellent support whenever you need it.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
Customer support is very helpful and fast. Dilara really helped me with any questions I had and made setting up everything very easy.
Hello there,
Thank you for your review! We're glad to hear that Dilara was able to provide you with helpful and fast support, making the setup process easier for you. We're committed to continuing to offer great customer support whenever you need it.
If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
I was having some issues with the discount set up and Maria was very helpful and super fast to solve it! The platform is really easy to use and there's a lot one can do with it. Would totally recommend!
Hello there,
Thank you for your review! We're thrilled to hear that Maria was able to quickly help you resolve your issues with the discount setup, and that you find the platform easy to use and versatile. Your recommendation is greatly appreciated, and we're glad that Omnisend is meeting your needs effectively.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued success with our platform!
I have always like Omnisend and have used their software for years. It just works great and very intuitive. I needed help with verifying my sender email and Dilara was very knowledgeable and helpful. Top notch service from Omnisend and Dilara!
MideastGrocers.com
Hello there,
Thank you for your review! We're thrilled to hear that you've had a positive long-term experience with Omnisend and find our software intuitive and effective. It's great to know that Dilara was able to assist you knowledgeably with your sender email verification. We're proud to provide top-notch service and appreciate your recognition.
If you need any further assistance or have additional questions, please don't hesitate to reach out. We're here to help!