Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

September 29, 2024

After using this plugin, the package price was secretly increased without any notice, from 20 USD to 88 USD at the highest. There was no reminder when subscribing, and no refund after I questioned it. This is totally unreasonable, this is a scam company!!!

uk.ctronics
China
6 months using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.

September 24, 2024

Maravilhoso atendimento, a Maria me ajudou muito

Lackto
Brazil
Over 1 year using the app
Omnisend replied September 26, 2024

Thank you for your kind words! We’re so glad to hear that Maria was able to help you out, she’s amazing at what she does! If you need anything else, don’t hesitate to reach out.

Obrigado!

September 2, 2024

Omnisend is making sales from day 1 and their support was very quick and helpful.

Unison Goodies
Romania
25 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out.

We appreciate your feedback and are excited to keep supporting your business growth!

August 9, 2024

Sila was able to help with all my concerns and my automations, great service!

kicksion
South Africa
About 2 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations.

If you have any more questions or need further help, feel free to reach out!

August 27, 2024

Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.

PunLord
United States
1 day using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your detailed review! We're delighted to hear that Omnisend has been a beneficial tool for your business, making things easier and providing valuable resources. It's great to know that our customer service has been responsive and helpful, and that our platform's usability and pricing align well with your startup needs. We're thrilled that Omnisend fits so well for you and look forward to continuing to support your business growth.

If you have any questions or need further assistance, we're always here to help!

September 24, 2024

I couldn’t be happier! The customer service is great—always responsive and helpful whenever I have questions. The user interface (UI) and user experience (UX) are also top; everything is intuitive and easy to navigate. Highly recommend this app to anyone.

Markley
Germany
About 24 hours using the app
Omnisend replied September 25, 2024

Thank you for the wonderful review! We couldn’t be happier to hear that you’re enjoying our customer service and user experience! Not going to lie, we think we’re great too! 😄 Jokes, aside, if you ever have more questions or need assistance, we’re just a click away. Your recommendation means the world to us!

July 18, 2024

Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes.
The Omnisend customer service team was very responsive and fast.
would recommend

Leather Head Sports
United States
About 5 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're thrilled to hear that Dilara was able to quickly diagnose and solve your issue, despite its complexity. We're glad that you found our customer service team responsive and fast. Your recommendation means a lot to us, and we're here to continue providing excellent support whenever you need it.

If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!

August 27, 2024

Customer support is very helpful and fast. Dilara really helped me with any questions I had and made setting up everything very easy.

Realm of Threads
United States
19 days using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your review! We're glad to hear that Dilara was able to provide you with helpful and fast support, making the setup process easier for you. We're committed to continuing to offer great customer support whenever you need it.

If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!

August 5, 2024

I was having some issues with the discount set up and Maria was very helpful and super fast to solve it! The platform is really easy to use and there's a lot one can do with it. Would totally recommend!

Fiahki
Germany
3 months using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for your review! We're thrilled to hear that Maria was able to quickly help you resolve your issues with the discount setup, and that you find the platform easy to use and versatile. Your recommendation is greatly appreciated, and we're glad that Omnisend is meeting your needs effectively.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued success with our platform!

November 4, 2024

Excellent Excellent customer service. The Best I've ever experienced:-)

IYLIA
United States
10 days using the app
Omnisend replied November 6, 2024

Wow, double ‘Excellent’, we’re feeling extra proud! 😊 Thanks for the kind words, and we’re so glad our customer service made such an impression. We’ll keep aiming for the best!