Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

December 6, 2020

Switched over from a different email marketing and I am really liking this much better. First of all the support team is killer! To me that is one of the most important things is knowing I can get the help I need. When I need it. Shout out to Vlad for his awesome support!

Relive Recess
United States
10 months using the app
September 7, 2022

This Application is Amazing, you can earn sales by a beneficial marketing mail tools & automation, but you need first to analyze your contact database and design the automation to trigger the weak points, and here it is sales going on :-)
also, the support team is very helpful and fast in responding, especially Nikola who is doing a great follow-up with my queries.
Big Thump

Vape Here Store
United Arab Emirates
10 months using the app
Edited April 4, 2023

The best email platform I've ever used! Clean, simple interface that makes it easy to succeed and grow your business. Great templates or build your own layout in a completely editable yet easy to use edit panel. Friendly and extremely attentive help center that always respond within minutes with a quick solution to my problem. Cannot recommend enough!

Plan with Inès
United States
10 months using the app
Omnisend replied September 17, 2022

Ahoy there!

We appreciate your feedback, it drives us to make the product even better! Keep up the great job, we'll be always here for you ;)

September 3, 2020

I use this app and everything works as it should, nothing to complain about, it has got many funcions from automation to campaigns...wouldn't reccommend sms campaign but you know that. Nice jobe

La Bottega Di Mezzo
Italy
10 months using the app
December 4, 2023

Maria was by far the most efficient Omnisend rep to work with! She sent me detailed instructions on how to resolve an issue that I was having with an attachment. She literally had me up and running within 15 minutes. I am a very happy camper right now because of her.

Template Takeover
United States
10 months using the app
September 20, 2023

I really like the application, I started implementing the welcome discount popup then wanted to use also the shopify newsletter form but didn't know how to synchronize with Omnisend so asked info to customer service. Few minutes later I got a kind reply from Beran who gave me the possible solutions and I implemented the one which uses the omnisend embedded form. I really appreciated their speed in replying to inquiry.

Wayuula
Japan
10 months using the app
October 6, 2022

Sent a mass email to our customers and a lot of them bounced which caused our account to get put on pause. The team at Omnisend were really helpful and patient and guided us on how to get it back active. Thanks to Sanya, Olesia, and Baarath for their amazing work! 10/10 would recommend

Hope's Organics
United States
10 months using the app
December 20, 2023

Super user friendly and affordable, support was quick an helpful - s/o Karine! Tried sooooo many other apps before this one and they just weren't cutting it for my little one person team. Definitely recommend!

Stellar Threads
United States
9 months using the app
Edited August 26, 2021

Great app to get you to started for Emails & SMS marketing. nice self-help videos as well. thanks again

Ancient Wisdom Distillery
Australia
10 months using the app
September 23, 2023

Kayque was a lifesaver! They quickly fixed the issue of duplicate confirmation emails on my Shopify store. Their friendly demeanor and expert coding skills made the process smooth. I highly recommend this app. Thanks, Kayque!!

H-Minus Coffee
United States
10 months using the app