Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

May 26, 2023

Been using Omnisend for a few months. Overall great experience so far!

Customer support is also top notch

Palette
Indonesia
11 months using the app
April 9, 2020

I am new to the online world and I love how simple this app is to use. It does so much and it's very easy to set up what you need and the support is also absolutely fantastic. Thanks

Auxiliary Health
New Zealand
11 months using the app
May 21, 2020

I would like to thank Alex in tech support for walking me through some procedures that were confusing - at one point I threw my hands up and said I would have my tech support do it. Alex said "dont give up" we can fix it in 5 min - and he did!

www.urban-equestrian.com
United States
11 months using the app
Edited April 28, 2022

Hands down the best email marketing software out there for Shopify. I have used a few other platforms and found Omnisend to have the best combination of price, ease of use and features. Its really a high quality and professional piece of software but its not been overdeveloped - you can tell its all been really thought through from the customers perspective. You can create great emails, run powerful automation and have things like nice pop-ups and sign up windows all with useful analytics without having to spend ages learning about how it all works. The support team are super friendly and helpful too.

Will's Vegan Store
United Kingdom
11 months using the app
November 20, 2020

I downloaded this app to send out marketing messages to my customers. Very user friendly, definitely recommend!

Soulsentials
United States
11 months using the app
July 28, 2023

great support. 1:30am in the morning had some questions and Salma helped me out. can't complain when you have such customer service

MusicalBasics
United States
11 months using the app
October 27, 2022

Amazing and very prompt customer service. Olesia was able to assist immediately and resolve my issue

NIGHTHAWK
Australia
11 months using the app
March 17, 2023

It is a wonderful Support Team, especially Salma and Sanya. If I don't have their help immediately, I can't imagine what problems I have to face. Thanks a lot!

Gerbera Prints
United States
11 months using the app
April 6, 2022

Beautiful email marketing software made easy for Shopify. Onnisend is a great team and offers outstanding support!

NEODERMA
Netherlands
11 months using the app
December 2, 2019

Easy to use and great features. much better than others i have used. easy to understand. thank u for this

Slvrbckwear
Sweden
11 months using the app