Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

November 20, 2023

Muy atención al cliente!! Resuelven todas las dudas y problemas con el sistema de manera eficaz. En concreto, Olesia me ayudó mucho!! Muchas gracias.

Nurake
Spain
6 months using the app
July 20, 2023

Very cool app! And the support is very cool especially Baarath!) Helped solve problems in 30 seconds.

BembiPets
United Kingdom
6 months using the app
October 26, 2022

The customer support is not only thorough and comprehensive but very prompt and courteous. You can ask them anything under the sun from workflows to forms to campaigns and they'll have your back all the way through. Kristina especially has been a tremendous help! Thank you omnisend.

JkAccess
United States
6 months using the app
January 16, 2023

Great app, the team develops it all the time! Customer support is quick and the people are very understanding! Recently I had a request which was processed by Matija, Nikola, and Diego in an accurate way, providing a lot of useful information and explaining different options very well. The communication was very smooth.

DiFOLD
United States
6 months using the app
December 7, 2023

Omnisend has been an important app addition to our business regarding workflow and popups. I hae had first class support when having issues navigating my way around the process, im not the best on a computer but Sila has been very patient and supportive. keep up the great work. Mike

Atlantic Equine UK
United Kingdom
6 months using the app
October 31, 2023

Just got in contact with their chat facility to ask some questions re setup of my discounts codes etc. Stefan was super helpful and made things much easier for me.

Pòcaduine
United Kingdom
6 months using the app
January 2, 2024

Very convenient service. Operational support. Beran answered all my questions and I was able to quickly configure all application services

Usagi Shop
Japan
6 months using the app
April 24, 2023

I have just started playing around with Omnisend and so far really like it. I had a couple problems (that ended up being so simple) at the start and customer service was incredible, Karine was so helpful.

Stori Footwear
United States
6 months using the app
December 16, 2022

Had a few minor issues with it but support always are there to help quickly. Spoke to Salma this morning and had a response straight away which answered my query and provided me with all the info I needed.

cbdasylum.com
United Kingdom
6 months using the app
January 31, 2023

Stop looking for other tools. You will not find a better one with better designs, editor, sequences, pricing, and options. The best email marketing tool for Shopify!

Viktor, founder & CEO of moonlight

moonlight 🌙
Slovakia
6 months using the app