Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive free plan, allowing access to all features for those sending fewer than 500 emails per month. They find the integration with Shopify seamless and the platform user-friendly, especially for managing email and SMS campaigns. Key features like email automation, custom sign-up forms, and segmentation are highly valued. Customer support is praised for its quick and personalized assistance, and educational resources are noted for their usefulness.

August 2, 2022

Great 24/7 Support! Nikola really helped me out and and had great patience helping me with my theme integration issues.
Thanks!

BIRKENSPANNER
Germany
Over 1 year using the app
May 2, 2023

Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.

VOYA Organic Beauty
Ireland
Over 1 year using the app
February 1, 2017

having used Mailchimp for a number of years, I found this e-commerce email marketing app, very easy to use. Really wish I had found this gem earlier.

Health 2 Ltd
United Kingdom
Over 1 year using the app
August 25, 2017

We sell nutraceuticals and stem cells for anti-aging and Soundest works great for our email campaigns. I am not super tech savvy but creating my campaigns has been a cinch! Thanks, Soundest! Love this app!

Biofield Expert
United States
Over 1 year using the app
Edited November 24, 2018

So far I'm loving how easy the app is on everything like cart recovery and email campaign though i haven't tried it yet to see how effective it is as it is recently new on my store. look forward to using it more often. hopefully it'll be better than mail chimp which is what i'm currently using

HamoPride
United States
Over 1 year using the app
July 18, 2022

Bassma has been an extreme help with any of my needs needed to help me navigate through the omnisend platform. She has made me feel that she is there anytime I need her which is extremely helpful while trying to build my funnels.

Feelmeskincare
United States
Over 1 year using the app
March 22, 2019

I love the pop-up sign-up window! And I extremely love the live view feature as well! It allows me to see where my viewers are located.

Crown Jewels Boutique
United States
Over 1 year using the app
June 21, 2024

Awesome customer service!

Lukata
Lithuania
About 1 month using the app
Omnisend replied June 24, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you found our customer service awesome.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

November 7, 2014

Soundest's email marketing app for ecommerce is so simple a 6th grader could put out a beautiful newsletter in half-an-hour. I am excited about the possibilities of building a good ongoing relationship with our customers through this app and establishing a reputation of quality right down to our newsletter emailings. I highly recommend this app. http://www.eoiltools.com

eOilTools
United States
Over 1 year using the app
Edited November 11, 2019

I have just created my first email campaign and it was so easy to make compared to other APPs, I am very satisfied so far, thank you Omnisend.

Tom & Cara
United Arab Emirates
Over 1 year using the app